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題 名 | 資訊系統發展過程中使用者與資訊人員之政治遊戲:一個探索性研究=The Political Games of User and MIS Personnel in Information System Development Process--An Exploratory Research |
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作 者 | 林東清; 張玲星; | 書刊名 | 中山管理評論 |
卷 期 | 8:3 民89.秋 |
頁 次 | 頁479-510 |
分類號 | 494.542 |
關鍵詞 | 資訊系統發展; 政治行為; Information system development; ISD; Political behavior; |
語 文 | 中文(Chinese) |
中文摘要 | 資訊系統發展牽涉到組織資源的重新分配,在這個發展過程中,由於使用者個人的目標與組織整體目標可能分歧,所以使用者可能會有抗拒的心態發生。然而,抗拒的心態常會以政治行為表現出來。資訊系統發展中的政治行為會扭曲資源的利用,轉移專案的目標,增加專案的成植與時,使專案無法如期完成。所以資訊管理人員必須了解整個資訊系統發展過程中,為了達到個人利益、前因與後果。本研究政治行為是指員工在他的工作行為了達到個人利益所出現的非理性行為。本研究的目的是從文獻與個案的訪談中,報了解下課題:(1)在資訊系統發展過程中,不同階段有哪些政治行為發生,由哪些人主導;(2)麼樣的企業特質,例如組織文化等,會影響政治行為程度的高低;(3)不同的政治行為對於整個資訊系統發展產生何種影響,例如目標的移轉、資源的耗損、專案的成本、完成的期限、及專案的成敗等。希震藉由本研究讓資訊開發人員了解資訊系統開發過程中有哪些重要非理性的行為,以期能預防它對系統造成破壞性的影響。 |
英文摘要 | Information system Development (ISD) involves the activities of resource relocation in the organization. During the development process, resistance often arises as a result of disagreement over different goals between users and the whole organization. Resistance usually appears in political forms, which means that users of the MIS department may present some unnecessary, irrational behavior purely for one’s own purposes. Such political behavior would distort resource allocations, misguide project goals, aggravate the problem of time and money involved, and make the whole project fall behind the schedule. This study focuses on: (1)In the ISD, which political behavior will take place in which stage, and by whom it is caused. (2)What kind of business characters, such as the organization culture, would affect political behavior and to what degree. And (3)how different political behavior, such as deviation of goals, dissipation of energies, and diversion of resources, would affect the whole organization. After detailed discussion, the study expects to make system developers aware of what irrational behavior might appear in the course of development, so the they can reduce or prevent any negative consequences. |
本系統中英文摘要資訊取自各篇刊載內容。