頁籤選單縮合
題名 | 以品質機能展開提昇醫院門診部門之整體服務品質=Applying Quality Function Deployment to Improve the Total Service Quality in a Hospital's Out-Patient Department |
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作者 | 鄭博文; 林尚平; 劉建忠; | 書刊名 | 國家科學委員會研究彙刊. 人文及社會科學 |
卷期 | 8:3 1998.07[民87.07] |
頁次 | 頁478-493 |
分類號 | 419.5 |
關鍵詞 | 醫療服務品質; 病患滿意度; 品質機能展開法; 門診部門; Service quality of health care; Patients' satisfaction; Quality function deployment; Out-patient department; |
語文 | 中文(Chinese) |
中文摘要 | 近年來,由於臺灣社會與經濟的發展,人們開始重視自己的生活品質,關心自己 健康品質,因此在無形中,民眾對醫療服務的需求也日益殷切,並且要求醫院能提供更好的 醫療環境、醫療設備,和良好的醫療品質。此外,由於國內醫療環境的迅速變化,如全民健 康保險的實施、醫療網的建立、新醫院的增加、與高科技醫療設備的不斷引進,造成醫療市 場的劇烈競爭,迫使醫院需要不斷的改善作業,做好資源的有效利用,以降低成本、減少浪 費,唯有如此,醫療服務品質及其競爭力方得以提昇。然而,國內的醫療院所對如何提昇醫 療服務品質與病患滿意度的作法仍然欠缺一個有效的方法。因此,本研究透過品質機能展開 法擬訂一個醫院門診服務優先改進措施的方法,並應用於省立豐原醫院門診部門,期以提昇 該醫院之門診服務品質和門診病患之滿意度。 |
英文摘要 | In the recent years, because of the social and economic developments, the people in Taiwan are beginning to care about their own living and health quality. Therefore, people are increasingly emphasizing their needs of health care service and ask for better environment, equipment and quality of health care. Due to the expeditious changes of domestic health care environments, such as the implementation of National Health Insurance, the establishment of health care network, the increasing of new hospitals, and importing high technology of medical equipment, the market of healh care is becoming more competitive than ever before. As a result, hospitals are forced to improve their operation processes and make better utilization of their resources in order to reduce costs and wastes. By doing so, hospitals can improve their service quality of health care quality and patients' satisfaction, this research applied the method of Quality Function Deployment to establish a way of improving service quality in the Out-Patient Department of the Taiwan Provincial Feng Yuan Hospital. It is hoping that the results of this research will improve the service quality and the patient satisfaction in the Out-Patient's Department. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。