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題 名 | 資訊科技應用在企業流程改造程序之探討--以電子業的採購流程為例=Business Process Redesign with applications of Information Technology: A Case Study of Purchasing Process in an Electronic Company |
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作 者 | 黃明祥; 林信惠; 林福仁; | 書刊名 | 管理與資訊學報 |
卷 期 | 3 1998.04[民87.04] |
頁 次 | 頁193-223 |
分類號 | 494.542 |
關鍵詞 | 企業流程改造; 資訊科技; 流程分析; 流程重新設計; Business process redesign; BPR; Information technology; Process analysis; Process redesign; |
語 文 | 中文(Chinese) |
中文摘要 | 本研究目的在於探討資訊科技應用在企業流程改造的實施過程的重要課題。本研 究以 Kettinger et al. ( 1995a )的流程改造的生命週期模式為基礎, 建構了一個企業 流程改造的分析性架構,探討資訊科技應用在企業流程改造的問題,為了解資訊科技在推動 企業流程改造的應用情形,本研究以國內一家具有實施企業流程改造成功經驗的電子公司, 進行深度的訪談、長期的觀察與分析,研究重點在於流程分析與設計、資訊科技的導入與應 用。根據本研究的結論,推動企業流程改造的工作以高階主管的重視與支持、徹底進行流程 分析與流程重新設計工作、計劃性的導入資訊科技等因素對企業流程改造的成敗具有關鍵性 影響,值得推動企業流程改造工作者予以重視。 |
英文摘要 | The main purpose of this paper is to investigate the applications of information technologies in the process of implementing business process redesign (BPR). To take a deep insight into the key issues of implementing a BPR project, a business process redesign model is proposed based on the process reengineering life cycle (PRLC) model proposed by Kettinger et al (1995a). To investigate the key isues of applying Information Technology (IT) on business process design, a successful BPR project implementing in a large scale electronic company is illustrated in the case study. We take an in-depth interviews with persons involving BPR project and collect related data to find out the major factors for implementing a successful BPR project. This study focuses on the most important issues--process analysis and process redesign, and applications of information technologies in implementing a BPR project. The findings of research indicate that commitments and supports from top management, comprehensive process analysis and process redesign, and planned implementation of information technology are the critical factors for implementing a BPR project successfully. |
本系統中英文摘要資訊取自各篇刊載內容。