查詢結果分析
來源資料
頁籤選單縮合
題 名 | A Quality Model for an Employee Grievance System=員工申訴制度的品質模型 |
---|---|
作 者 | 吳全成; | 書刊名 | 勞工研究 |
卷 期 | 128 1997.07[民86.07] |
頁 次 | 頁1-28 |
分類號 | 556.6 |
關鍵詞 | 員工申訴制度; |
語 文 | 英文(English) |
中文摘要 | 在實務上,企業組織為了改進其競爭地位,從員工申訴制度的改進開始著手。而 該制度亦即人力資源管理和勞資關係中的重要課題,兩者皆有提高員工職業滿意度的功能。 本文乃從檢視員工的需求和激勵的工作環境談品質優良的有效的申訴處理機制。利用多元迴 歸分析測試本文的一組假設。結論為:員工申訴案件應採用:(1) 投訴信函,信箱。(2) 申 訴正式程序單。(3) 經由工會代為申訴。另外,對於良好的處理申訴案件的正面態度為:認 為申訴制度可以節省成本、使上下溝通更順暢、提高員工的職業滿意度、提高員工士氣;但 反面態度為徒增公司管理上的困擾、不能改變錯誤的決策。 |
英文摘要 | This research examines the idea that industrial firms which seek to improve their competitive position need to focus on Employee Grievance System. These systems are viewed as essential elements of Human Resource Management and of Industrial Relations, both of which can enhance employee job satisfaction. One of the best ways to meet employee needs and to motivate work effort is to operate quality grievance systems for the effective handling of employee grievances. Multiple regression analysis was performed to test a number of hypotheses about the criteria of quality. There are three factors which contribute to the quality of E.G.S.: (MAIL), grievances should be filed via the company posting box, and (SHEET), grievances should be recorded via official report forms, (UNION), grievances filing should be pursued via the union workplace representative. Six of the attitude factors, SAVIN, COMMU, JOBSA, DELAY, MORALE and VISIO, were found to have significant effects on the quality aspect of E.G.S. Four factors, APPRA, TIMEL, EMPAT, and RATIN, influence most of "problem-solving" quality and "justice" quality. |
本系統中英文摘要資訊取自各篇刊載內容。