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| 題 名 | 導入科技接受模式與PDCA循環改善藉以提升高齡者行動裝置App教學課程滿意度之研究=Introducing Technology Acceptance Model and PDCA Iterative Improvement to Enhance Satisfaction in Mobile Device App Instruction Courses for the Elderly |
|---|---|
| 作 者 | 蔡明冀; 鄭秦佳; 蔡俐慧; | 書刊名 | 福祉科技與服務管理學刊 |
| 卷 期 | 13:1 2025.02[民114.02] |
| 頁 次 | 頁(5)1-(5)18 |
| 分類號 | 418.935 |
| 關鍵詞 | 科技接受模式; 高齡者; 行動裝置; Technology acceptance model; Elderly; PDCA; App; Mobile devices; |
| 語 文 | 中文(Chinese) |
| DOI | 10.6283/JOCSG.202501_13(1).3 |
| 中文摘要 | 隨著科技的快速發展,行動裝置搭配 App 使用已然成為一個功能強大且便於攜帶的日常生活 輔助工具。然而,在既往的教學經驗中得知高齡者對行動裝置的使用及 App 的學習難度較高並感 到恐懼,因此本研究與有合作關係之社區據點配合進行 App 教學課程,對象為社區據點的高齡者。 課程除了講解行動裝置基本知識外,尚規劃 App 教學,包含二維碼(QR-Code)掃描、線上視訊會議 GoogleMeet 與醫院就診掛號用 App,並利用科技接受模式為理論基礎設計問卷滿意度題目,於課 程結束後進行問卷填寫同時舉辦座談討論以充分得知高齡者回饋與滿意度分數,最後以 PDCA 方 法循環進行課程調整與改善。在檢視 18 場次課程結束後的滿意度分數後,除了第 1 場次為 60 分, 後共有 9 場次為滿分 100 分,有 8 場次超過 80 分。而以 PDCA 方法進行課程改善方面則觀察到降 低講課時間並提高實作時間,同時分組進行且由講師與助教從旁指導將有良好成果。藉由科技接 受模式角度分析整理問卷與座談回饋,除滿意度外尚發現影響高齡者的行動裝置與 App 學習外部 因素在於無法得到家庭成員的協助,並且額外發現高齡者對自身操作可能毀損行動裝置感到恐 懼。 |
| 英文摘要 | With the rapid advancement of technology, mobile devices (referring to smartphones and tablets running Google Android or Apple iOS systems in this study) paired with Applications (referred to herein as Apps installed on mobile devices) have become powerful and portable aids for daily life. However, from previous teaching experiences, it has been observed that elderly individuals face greater difficulties and fears in using mobile devices and learning Apps. Therefore, this study collaborated with community centers to conduct App instruction courses targeting elderly individuals in those communities. The courses not only taught basic knowledge of mobile devices but also included instruction on QR code scanning and Applications, online video conferencing, and hospital Appointment scheduling Apps. Satisfaction questionnaire items were designed using the Technology Acceptance Model (TAM), and questionnaires were administered at the end of the courses, followed by discussions to fully understand feedback and satisfaction scores from the elderly participants. Subsequently, the Plan-Do-Check-Act (PDCA) method was employed to iteratively adjust and improve the courses. Examining satisfaction scores after 18 course sessions, 9 sessions achieved a perfect score of 100, and 8 sessions scored above 80. Improvements in the courses through the PDCA method included reducing lecture time, increasing hands-on practice time, and conducting group activities with guidance from instructors and assistants, which yielded positive outcomes. Finally, through questionnaire analysis and feedback discussions, it was found that external factors affecting elderly learning included a lack of guidance from family and friends and fear of damaging their own mobile devices during operation. |
本系統中英文摘要資訊取自各篇刊載內容。