頁籤選單縮合
| 題 名 | 澳門城市公廁現狀研究及改善策略=Estudo Sobre a Situação Actual das Instalações Sanitária Públicas de Macau e Estratégias de Melhoria、A Study on Improvement Strategies for Public Toilets in Macao from the Perspective of Field Research |
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| 作 者 | 韋正愷; 翁琳璐; | 書刊名 | 行政:澳門公共行政雜誌 |
| 卷 期 | 37:2=144 2024.11[民113.11] |
| 頁 次 | 頁72-89+129 |
| 分類號 | 445.46 |
| 關鍵詞 | 澳門; 城市公廁; 城市建設; 政策建議; 馬斯洛需求層次; Macau; Sanitários públicos urbanos; Construção urbana; Recomendações políticas; Hierarquia das necessidades de Maslow; Macao; Urban public toilet; Urban construction; Policy recommendations; Maslow's hierarchy of needs; |
| 語 文 | 中文(Chinese) |
| 中文摘要 | 對澳門這樣一座以旅遊業為支柱的城市而言,公廁不僅是澳門城市文明的 象徵,亦是影響旅遊者對澳門整體城市形象評價的重要因素之一。雖然現時澳門公廁 優化計劃正在穩步推行中,但由於目前相關研究數量較少,該優化計劃需要更豐富的 研究指導來持續推進。因此,本文基於馬斯洛需求層次構建調研提綱,通過實地觀察 的研究方法對澳門 50 座城市公廁進行走訪調查以收集一手數據,並從城市公廁的指 引服務、衛生環境、服務效能及特色服務建構這四個維度,對澳門城市公廁建設的現 狀進行了數據可視化的記錄分析,並針對存在的問題提出了持續完善指引服務、深化 特色服務和科技創新驅動服務效能提升等對策建議,以期為後續有關澳門公廁的研究 提供有益的參考,助力澳門公廁優化計劃的進一步推進。 |
| 英文摘要 | For a city like Macao, where tourism is the mainstay, public restrooms are not only a symbol of the city's civilization but also one of the most important factors affecting tourists' evaluation of Macao’s overall city image. Although the optimization plan of public restrooms in Macao is being steadily implemented, due to the relatively small number of related studies at present, the optimization plan needs richer research guidance for its continuous advancement. Therefore, this paper constructs a research outline based on Maslow's hierarchy of needs and conducts field observations to visit and investigate 50 urban public toilets in Macau to collect first-hand data. It records and analyzes the current status of urban public toilets in Macau from four dimensions: guidance services, sanitary environment, service efficiency, and special services. Based on the identified issues, the paper proposes recommendations for continuous improvement of guidance services, deepening of special services, and technology and innovation driving service performance improvement to provide valuable references for subsequent studies related to public toilets in Macao and support the further advancement of Macao’s public toilet optimization plans. |
本系統中英文摘要資訊取自各篇刊載內容。