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題名 | 當諮商遇到AI:談在人工智慧素養和諮商素養之架橋工作=When Counseling Meets AI: Bridging the Gap between AI Literacy and Counseling Literacy |
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作者姓名(中文) | 郭淑梅; 謝麗紅; 劉嘉吉; | 書刊名 | 本土諮商心理學學刊 |
卷期 | 14:3 2023.09[民112.09] |
頁次 | 頁302-364 |
分類號 | 178.4 |
關鍵詞 | 人工智慧; 人工智慧素養; 諮商素養; 人工智慧諮商素養; Artificial intelligence; AI literacy; Counseling literacy; AI counseling literacy; |
語文 | 中文(Chinese);英文(English) |
中文摘要 | 人工智慧時代的來臨,其技術和產品在人類社會中變得普及,形成新的世界。當人 性化的諮商遇上機械式的人工智慧,首先要做的就是探討這兩個領域對於「素養」內涵 的指稱是什麼,以及如何形成知識、能力和態度這三個面向的概念。基於相關研究文獻 的缺乏,本文對跨學科概念性探究的討論,主要分為「人工智慧意涵」、「人工智慧素養 意涵」、「諮商意涵」和「諮商素養意涵」四類,希望對此議題有初步的理解和貢獻。 人工智慧素養分為三個面向:人工智慧知識、人工智慧技能、人工智慧態度,核心 概念是學習和掌握數位素養,以達到交流與溝通的目的。諮商素養涵蓋諮商知識、諮商 能力及諮商態度三個面向,核心概念強調諮商是人與人的互動關係,掌握諮商技能以展 現專業能力,發展諮商的評估素養。 根據對人工智慧素養與諮商素養彌合差距的概念性初探,初步形成人工智慧諮商素 養的三個面向,即人工智慧諮商文化知覺、人工智慧諮商溝通能力、人工智慧諮商批判 態度。本文將人工智慧諮商素養界定為在諮商過程展現數位素養及評估素養,保持對文 化和科技的知覺,對數據及評估結果持批判態度,達到跨領域的理解與合作,幫助解決 人類的生活問題。最後,本文基於人工智慧素養與諮商素養彌合差距的探究進行反思, 以期可以帶來更多相關議題的討論,並成為後續相關研究的參考。 |
英文摘要 | The advent of the era of the artificial intelligence, its technologies and products have become popular in human society and formed a new world. When humanized counseling meets mechanical artificial intelligence, the first thing to do is to explore what the connotation of “literacy” for these two domains refer to, and how the three-dimensional concepts of knowledge, competency and attitude form. Based on the lack of relevant literatures, the discussion on the exploration of interdisciplinary concepts in this article is mainly divided into four categories: “AI Connotation”, “AI Literacy Connotation”, “Counseling Connotation” and “Counseling Literacy Connotation” to hope to a have preliminary understanding and contribution to this topic. Artificial intelligence literacy is divided into three dimensions: AI knowledge, AI competency, and AI attitudes; the core concept is the learning and mastery of digital literacy to achieve the purpose of communication. Counseling literacy covers three dimensions: counseling knowledge, counseling competency, counseling attitudes; the core concept is emphasizing mutual interaction between people, mastering counseling skills to show professional competency, and developing assessment literacy. According to the conceptual preliminary exploration of bridging the gap between AI literacy and counseling literacy, three aspects of artificial intelligence counseling literacy have been initially formed, namely, AI counseling cultural perception, AI counseling communication competency, and AI counseling critics attitude. This article defines AI counseling literacy as demonstrating digital literacy and assessment literacy during the counseling process, maintaining the perception of culture and technology, and being critical attitude of data and evaluation results, to achieve interdisciplinary understanding and cooperation to help to solve the problems of human life. Finally, this article reflects on the exploration of bridging the gap between artificial intelligence literacy and counseling literacy, hoping to bring more discussions on related topics and become a reference for subsequent related research. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。