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題名 | 探索教育對於科技業員工情緒勞務影響之研究=A Study of the Effect of Adventure Education on Emotional Labor |
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作者 | 陳佳暄; 陳殷哲; Chen, Chia-hsuan; Chen, Yin-chen; |
期刊 | 服務業管理評論 |
出版日期 | 20161200 |
卷期 | 14 2016.12[民105.12] |
頁次 | 頁1-21 |
分類號 | 494.386 |
語文 | chi |
關鍵詞 | 探索教育; 情緒勞務; Adventure education; Emotional labor; |
中文摘要 | 由於社會環境與產業結構的改變,組織已意識到情緒勞務對員工與組織之影 響,有別於傳統室內靜態課程的訓練方式,探索教育近年已廣被組織運用的一種 教育訓練模式。本研究旨在瞭解科技業探索教育成效與員工情緒勞務之現況以及 分析探索教育對科技業員工情緒勞務之影響,以吳崇旗、謝智謀(2008)的吳崇 旗、謝智謀生活效能量表(Life Effectiveness Questionnaire)與林尚平(2000) 所發展之組織情緒勞務負擔量表為研究工具。經立意抽樣分析 256 份有效問卷顯 示,科技業員工探索訓練成效與情緒勞務負擔為中上程度,探索教育對情緒勞務 具有中度顯著正向影響與 25%之影響。最後,研究者提出重視員工協助方案、周 延的探索教育規劃與執行與重視團隊狀態評估等三項管理實務建議。 |
英文摘要 | Since the structure of the social environment and industry has changed, organizations have recognized the effect of emotional labor on employees and organizations. Unique from conventional training methods involving indoor classroom courses, exploratory education has recently been broadly adopted by organizations as an educational training model. The goal of this study was to investigate the effectiveness of exploratory education in the technology industry as well as analyze the emotional labor burden of employees and whether exploratory education could mitigate this burden for employees in the technology industry. The Life Effectiveness Questionnaire developed by Wu and Hsieh (2008) and organizational emotional labor burden scale proposed by Lin (2000) were employed as research tools. Through purposive sampling, a total of 256 valid questionnaires were returned. The results indicated that the effectiveness of the exploratory training and emotional labor burden on the employees in the technology industry were above average, and exploratory education exhibited a moderately significant and positive influence as well as a 25% predictive power regarding emotional labor burden. Finally, we proposed the following 3 practical suggestions for management: (a) develop plans for assisting employees, (b) plan and execute exploratory education comprehensively, and (c) emphasize the assessment of team conditions. Based on the design of this study, suggestions were made for future researchers regarding participant selection and ideal time points at which to measure training effectiveness. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。