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題 名 | 臺北市立圖書館館員提供健康資訊服務之研究=A Study on Health Information Services Provided by the Librarians of Taipei Public Library |
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作 者 | 陳建中; 柯皓仁; | 書刊名 | 公共圖書館研究 |
卷 期 | 17 2023.05[民112.05] |
頁 次 | 頁1-51 |
分類號 | 023.6 |
關鍵詞 | 公共圖書館館員; 健康資訊服務; 圖書館館員專業倫理; Public librarian; Health information services; Librarians' professional ethics; |
語 文 | 中文(Chinese) |
中文摘要 | 本研究探討臺北市立圖書館館員提供健康資訊服務之現況,特別關注缺乏醫學專業能力的館員,如何提供讀者健康資訊。臺北市立圖書館的參考服務政策規範館員不得直接提供讀者醫藥相關資訊,可能 會限制館員提供讀者健康資訊;也可能使讀者疑惑公共圖書館不能提 供任何健康資訊,導致讀者健康資訊需求無法得到滿足。 本研究運用質性研究法,訪談臺北市立圖書館 16 位館員,整合 相關文獻、訪談結果及研究者反思,以釐清館員、讀者與圖書館間, 對於健康資訊服務供給、需求與政策間存在的矛盾關係,尋求解決方 法。本研究結論為:(一)臺北市立圖書館各分館在不同經營政策下, 提供的健康資訊服務類型呈現多樣化;(二)健康資訊服務對象以老 年人為主,需求主題多為疾病名稱且偏好少量、容易理解的健康資訊; (三)館員提供健康資訊服務時,應了解並遵守健康資訊服務專業倫 理;(四)館員使用健康資訊資源,以便利使用的資訊為主;(五)讀 者不要求艱深的健康資訊,故館員有能力滿足需求;(六)館員對於 接受健康資訊服務專業訓練意願不高,但為提供讀者優質健康資訊服 務,應加強館員提供健康資訊方面的實務訓練。 |
英文摘要 | This study investigated the current situation of health information service provided by the librarians of Taipei Public Library. Special attention is given to how librarians who lack medical expertise can provide readers with health information. The Taipei Public Library's reference service policy stipulates that librarians shall not directly provide readers with medical information, which may restrict librarians from providing readers with health information. It may also cause the confusion of readers that the public library cannot provide any health information, leading to the unsatisfied needs of readers for health information. The study concludes that:(1) Depending on their diverse management policies, branch libraries of Taipei Public Library provide versatile health information services;(2) Most health information services are demanded by the elderly readers, and they generally need simple and straightforward information on the name of their disease;(3) Librarians should understand and abide by the professional ethics of health information service;(4) Librarians prefer easily accessible health information resources; (5) Readers do not need difficult health information, so librarians are able to fulfill their demand; (6) While librarians are not very eager for professional training in health information service, such training should be necessary. |
本系統中英文摘要資訊取自各篇刊載內容。