頁籤選單縮合
題 名 | Understanding the Reasons for Customer Relationship Termination: Empirical Evidence from Chinese B2B Firms |
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作 者 | Zhang, Jing; Du, Mingfei; | 書刊名 | International Journal of Information, Business and Management |
卷 期 | 10:1 2018.02[民107.02] |
頁 次 | 頁14-35 |
分類號 | 496.7 |
關鍵詞 | Customer relationship; Termination intention; Dissatisfaction; B2B firms; |
語 文 | 英文(English) |