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題 名 | 人工智慧提升政府公共治理的應用潛力探討=The Exploration of the Potential on Artificial Intelligence Applications to Improve Public Governance |
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作 者 | 丁玉珍; 林子倫; | 書刊名 | 檔案半年刊 |
卷 期 | 19:2 2020.12[民109.12] |
頁 次 | 頁24-41 |
分類號 | 572.9 |
關鍵詞 | 人工智慧; 公共治理; 數位轉型; 勞動力; 人工智慧治理; Artificial intelligence; Public governance; Digital transformation; Labor force; AI governance; |
語 文 | 中文(Chinese) |
中文摘要 | 人工智慧(Artificial Intelligence, AI)是第 4 代工業革命的關鍵推力,它正全面性的重塑當代社會。 本文透過梳理政府運用 AI 提升公共治理的相關文獻及勞動部的個案討論,探討 AI 於提升政府公共治 理的應用潛力。 本文認為,AI 將有助於提高公部門績效評估與營運管理、提升公民服務品質、精進管制性政策、 強化公共政策決策的品質等面向的應用潛力;並藉由勞動部改善開發公文檔案管理及電話客服兩類行 政資訊系統實際案例,探討如何應用 AI 以提升公共治理的效能,並提出建議包括:於業務需求和 AI 技術緊密結合形成有效的推動機會、採用「人機協作」以避免無法課責的問題、必須擴大開放結構化 數據與非結構化的文字數據資料庫、增加公務員 AI 技能認知深度、以及行政機關導入 AI 必須滿足成 本、安全、方便等 3 原則。最後,本文認為政府應該積極開展廣泛的社會對話及審議討論,使政府在 公共治理中使用 AI 獲得共識,產生最大的公共價值。 |
英文摘要 | Artificial intelligence (AI) is a core enabling technology for the Fourth Industrial Revolution, and is currently reshaping every aspect of the modern world. This paper aims to explore the potential on utilizing AI technology to enhance the effectiveness of public governance. We identify several highly potential areas for AI applications to improve public governance, which include raising performance evaluation and operation management, improving quality of civil services, enriching regulatory policies, and enhancing the quality of decision making. Then the paper examines the case of the Ministry of Labor which has utilized AI to develop a new archival management system, and a telephone service center. Accordingly, we provide some recommendations for the government to effectively introduce AI applications to enhance public governance, including such as encouraging the more intense integration among public administration and mature AI technologies via Human-Robot Collaboration, ensuring accountability, strengthening AI awareness of civil servants. In conclusion, the paper encourages the government to promote wide-ranging social dialogue and deliberative discussion on the utilizing AI in public governance and helping envision and produce public value. |
本系統中英文摘要資訊取自各篇刊載內容。