頁籤選單縮合
| 題 名 | 醫院傳送人員對病人安全的認知與管理=Cognition and Management on Patient Safety for Hospital Porters |
|---|---|
| 作 者 | 劉安琪; 應立志; 王萬琳; 林川雄; 劉安琪; 林川雄; 應立志; | 書刊名 | 管理實務與理論研究 |
| 卷 期 | 9:3 2015.09[民104.09] |
| 頁 次 | 頁40-58 |
| 分類號 | 419.24 |
| 關鍵詞 | 醫院傳送人員; 病人安全; Hospital porters; Patient safety; |
| 語 文 | 中文(Chinese) |
| 中文摘要 | 病人安全議題為近年來醫院最重視的服務品質之一，而醫院傳送人員的工作屬性與病人安全之關係相當密切，故本研究之目的為探討醫院傳送人員對病人安全之一般認知與實際工作情形之差異。本研究採問卷調查法，調查了四家醫院之傳送人員，共獲得124份有效問卷，採描述性統計、t檢定及變異數分析等統計方法進行資料分析。研究結果為：傳送人員之年齡偏高；傳送人員實際工作時，在病人安全方面最注重之前三項為提升用藥安全、提升管路安全及預防病人跌倒及降低傷害程度；但在一般認知上，最注重之前三項為提升醫療照護人員間溝通的有效性、落實感染控制及提升手術安全。一般而言，醫學中心之傳送人員在多個病人安全項目上實際工作情形之分數均顯著高於其他區域醫院，此可能是由於醫學中心對該醫院之傳送人員之要求較高，且經查該醫院之傳送人員教育訓練時數亦較其他三家區域醫院為多。因此本研究建議：增加傳送人員教育訓練時數以及提升對傳送人員之要求，應能加強傳送人員對病人安全之重視。 |
| 英文摘要 | The issue of patient safety has been one of the most important items of service quality of a hospital in recent years, and the relationship between patient safety and job attributes of hospital porters is very close, so the purpose of this study was to explore the difference between cognition and real practices of hospital porters for patient safety. This study used questionnaires to collect data of porters of four hospitals, and got 124 valid questionnaires. Statistical methods included descriptive statistics, t test and analysis of variance. The results are as follows: most of hospital porters are old and the first three of the most important items for hospital porters to perform the real work in patient safety are enhancement of medication safety, improvement of tubes safety, and prevention of patients fall and reduction in the degree of injury. But in general cognition on patient safety, the first three of the most important items for hospital porters are promotion of the effectiveness of communication among health care personnel, implementation of infection control, and improvement of surgical safety. In general, scores of many items of patient safety in real work for hospital porters in medical center are significantly higher than other regional hospitals. This may be due to higher request to the hospital porters in medical center. And we found that the training hours for hospital porters in medical center were more than other regional hospitals. So, we suggest that higher request and more training hours for hospital porters should be able to enhance their emphasis on patient safety. |
本系統中英文摘要資訊取自各篇刊載內容。