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題名 | 員工每日工作情緒及其對工作結果之影響=Intraindividual Variability in Affect and the Effect on Workplace |
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作者 | 蕭婉鎔; | 書刊名 | 人力資源管理學報 |
卷期 | 14:2 2014.06[民103.06] |
頁次 | 頁81-109 |
專輯 | 職場情緒研究專刊 |
分類號 | 177.7 |
關鍵詞 | 正負向情緒; 情緒波動; 工作結果; 縱貫研究; Positive and negative emotion; Affect variability; Workplace effect; Longitudinal study; |
語文 | 中文(Chinese) |
中文摘要 | 本研究以動態觀點,探討組織中員工情緒如何影響例行工作以及工作表現。為驗證此觀點,本研究採縱貫研究,有效回收124位受試樣本,記錄其20個工作天之每日正負向情緒狀態,以分析情緒狀態變化、員工正負向情緒特質對個人工作行為的影響效果。研究結果發現:個人情緒波動會影響其每日正向情緒狀態,且員工正負向情緒特質會影響其工作表現。長期而言,若員工正向情緒特質較高,則工作滿意度、工作績效較佳,且情緒耗竭程度較低;若員工負向情緒特質較高,則情緒耗竭程度較高,工作滿意低。除此之外,本研究亦發現,員工每週情緒變化存在某種模式,情緒波動較低的員工,愈接近週末,其負向情緒愈低。相關理論與管理意涵於文末亦進行討論。 |
英文摘要 | The purpose of this paper is to explore these dynamic components of emotion, with an emphasis on changes in daily affective states and routine work. These ideas were examined with 124 employees who provided daily ratings of affect for 20 days. The results showed that individuals in low in affect spin will be positively related to daily PA. In addition, the dynamic processes of positive/negative emotion can alter routine work. In the long time, positive emotion affectivity is positive to job performance and job satisfaction. Some day-of-weed mood patterns also founded. Discussion focused on the theoretical and practical implications of these findings. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。