頁籤選單縮合
題名 | 衝突歷程的顧客經驗--公寓大廈管理委員會與住戶衝突事件之探討=Customer Experiences and Conflict Process--A Research of Conflict between Apartment Building Management Committee and the Residents |
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作者姓名(中文) | 張景旭; 范垂爐; 洪美娥; | 書刊名 | 物業管理暨防災期刊 |
卷期 | 3 2011.12[民100.12] |
頁次 | 頁79-103 |
分類號 | 441.51 |
關鍵詞 | 衝突; 組織衝突; 組織衝突根源; 衝突歷程; 公寓大廈管理維護; Conflict; Organizational conflict; Source of organizational conflict; Conflict process; Apartment building management; |
語文 | 中文(Chinese) |