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頁籤選單縮合
| 題 名 | Improving a Commercial Bank’s Operation Performance Through Statistical Process Control=運用統計製程品管以提升商業銀行之作業績效 |
|---|---|
| 作 者 | 蔡明欽; 歐陽超; | 書刊名 | 工業工程學刊 |
| 卷 期 | 27:3 2010.05[民99.05] |
| 頁 次 | 頁226-236 |
| 分類號 | 494.542 |
| 關鍵詞 | 統計製程品管; 製程穏定性; 製程能力; 銀行之作業; Statistical process control; Process stability; Process capability; Bank’s operation; |
| 語 文 | 英文(English) |
| 英文摘要 | A cross-border remittance process was selected by a Taiwanese bank to pilot the test application of statistical process control (SPC). The results support the conclusion that the theoretical model developed in the last century is also applicable in financial institutions. The main interest of this research is to follow the success of the pilot case with three more work processes of the bank replicated SPC to further test its feasibility. The case of branch service counter processing, described in this article, proves that the adoption of SPC would easily detect special causes and common causes. Importantly, solutions would be easily generated based on the results of measuring process stability and capability. The case studies in this research reiterate that SPC is a powerful tool to improve a bank’s operation performance. |
本系統中英文摘要資訊取自各篇刊載內容。