頁籤選單縮合
題 名 | 智慧資本、組織創新與其營運績效關係之研究--以咖啡連鎖餐飲業臺商為例=The Research on How the Business Performance Is Driven by the Intellectual Capitals and Organizational Innovations--A Case Study on the Outperforming Taiwanese Café Chain Stores |
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作 者 | 岑淑筱; 郭家毓; | 書刊名 | 中小企業發展季刊 |
卷 期 | 26 2012.12[民101.12] |
頁 次 | 頁129-157 |
專 輯 | 創新研發與中小企業 |
分類號 | 483.8 |
關鍵詞 | 智慧資本; 組織創新; 組織營運績效; 咖啡連鎖餐飲業; Intellectual capital; Organizational innovations; Business performance; Taiwanese café chain stores; |
語 文 | 中文(Chinese) |
中文摘要 | 本研究旨在探討智慧資本與組織創新之範疇與內涵,及其如何影響組織營運績效,從中選擇三家卓越的咖啡連鎖餐飲業台商(85度C、兩岸咖啡、迪歐咖啡)作為研究對象,針對中高階經理人進行深度訪談,透過蒐集完整且豐富的關鍵營運資料,歸納與整理出智慧資本內涵與組織創新作為,並檢驗智慧資本(人力資本、結構資本、關係資本)如何影響組織創新(產品創新、流程創新、服務創新),最後驅動其組織營運績效(人力資源發展優質化、營運流程模式最適化、產品服務創新差異化、網絡關係價值最佳化)。本研究有兩項研究發現:一、智慧資本的範疇標的,將綜效影響組織創新作為的成效;二、組織創新活動的進行將會轉化成人力資源發展,並具體轉換到組織營運績效中的人力資源發展優質化、營運流程模式最適化、產品服務創新差異化與網絡關係價值最佳化。 |
英文摘要 | The research aimed to explore the contents of the intellectual capitals and the categories of the organizational innovation, and how the business performance driven by their IC and innovation activities, when those outperforming Taiwanese Café chain stores ( 85℃ Cafe, AC.Straits Cafe, DIO COFFEE) expanded their business to Mainland China. The study was adopted the in-depth interviews with the top managers from the three landmark café companies to collect the rich and critical information, and to generate the common contents of their IC and to conclude the categories for their organization innovation, to examine how the input of IC (human capital, structure capital, networking capital) to impact the outcomes of the innovation (product innovation, process innovation, service innovation), and finally driven their business performance. The finding of the research was as following: First, to explicate the criteria for each intellectual capital and how did IC synergize the innovation activities? Second, to interpret the how did those innovation fulfill the business performance and transfer it into the excellence on HR developing, the best practice on successful operation, the differentiation on the offering product and service, and optimum on the valuable networking. |
本系統中英文摘要資訊取自各篇刊載內容。