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題 名 | 非營利組織職工對組織目標與績效衡量之認知研究--以救國團為例=The Study of the Cognition of Organizational Goal and Performance Measurement for Staffs and Volunteers in South of China Youth Corps |
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作 者 | 劉麗娟; 汪明生; 高明瑞; 劉明宗; 陳淑玲; | 書刊名 | 管理實務與理論研究 |
卷 期 | 7:2 2013.06[民102.06] |
頁 次 | 頁44-74 |
分類號 | 546 |
關鍵詞 | 非營利組織; 績效衡量; 目標認知; 社會判斷理論; 救國團; Nonprofit organization; Performance measurement; Organizational goal cognitive; Social judgment theory; China Youth Corps; |
語 文 | 中文(Chinese) |
中文摘要 | 績效衡量對非營利組織而言是一大考驗,因其組織目標無法如營利組織般追求明確之利潤與營收,如何透過績效衡量掌握目標達成為其面臨之挑戰。本研究選取平衡計分卡的四個面向為分析構面、採用社會判斷理論為研究方法,以歷經兩次轉型之救國團為研究對象,分析救國團由具濃厚官方色彩之機構轉型為公益性社團法人,其內部職工對此轉型的認知與評價,研究中除瞭解不同決策群體對決策參考變數之認知是否存有顯著差異外,亦深入理解救國團轉型後是否達到其既定目標。研究結果顯示,救國團職員與志工重視之參考變數分別為「內部流程」與「學習與成長」;整體而言,「學習與成長」最受重視,「財務管理」最不受重視。然救國團兩次轉型計畫中,皆將「財務」構面納入整體目標,但職工皆主觀判斷最不重視此變數,顯示決策階層與職工間對組織目標的認知有相當之歧異;其次,「學習與成長」為兩群體最重視之變數,顯示對兩群體而言,工作環境與目標達成過程中必須持續的學習與成長。基此結果,未來救國團應再次思考「財務管理」對其組織的重要性、提升組織成員對「財務管理」的認知與瞭解及提供適當的學習成長機會,此已成為達成救國團組織目標與提升績效必須面對之重要課題。 |
英文摘要 | The research method of this study is Social Judgment Theory. According to review the domestic and international literatures, the cues of performance measurement are focus on these four dimensions: ”internal perspective”, ”financial perspective”, ”customer perspective” and ”learning and growth”. The questionnaire was made by the stakeholders who are the members and volunteers of China Youth Corps Task Committees in Kaohsiung City, Kaohsiung County and Pingtung County. The interviewees of the survey in this study are the members and volunteers of China Youth Corps Task Committees of Kaohsiung City, Kaohsiung County and Pingtung County. The goal of this paper is to investigate the significant differences between these decision groups and decision variables. After the analysis, the study gets the following results that provide the reference of following research. First, The outcomes of the decision groups' the cue weight average are that the cue of ”learning and growth”, the most important part for decision makers, the cue of ”internal perspective”, ”customer perspective” and ”financial perspective” are in order. Second, The outcomes of the decision groups' the cue weight the ANOVA are that ”financial perspective” is the most variable for each groups' decisions, but the groups' decisions are consensus in the cue of ”learning and growth”. Third, for the function of each decision group, there are positive correlations in the cues of ”internal perspective”, ”financial perspective”, ”customer perspective”, and ”learning and growth”. It also means that if the better performance these variables have the higher measurement that the China Youth Corps Task Committees will get. Fourth, t-test of the cue weight average is that there are significant differences in each groups' decisions of ”learning and growth”. Final, ANOVA of population and social-economic variables is that the variables of gender, age, service places, service years and the level of education are not significant differences. |
本系統中英文摘要資訊取自各篇刊載內容。