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題名 | 電話服務中心人員罹患電腦症候群之研究=A Survey of Computer Syndrome Suffered by Call Center Operators |
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作者 | 鄭博文; 邱文宏; 廖孟姝; | 書刊名 | 人因工程學刊 |
卷期 | 8:1 民95.10 |
頁次 | 頁25-37 |
分類號 | 412.531 |
關鍵詞 | 電腦症候群; 電腦視覺症候群; 重複應力傷害; 職業傷害; 電話服務中心; Computer syndrome; Computer vision syndrome; Repetitive strain injury; Occupational injury; Call center; |
語文 | 中文(Chinese) |
中文摘要 | 長時間使用電腦會危害身體健康,本研究採用問卷調查法,探討國內電話服務中心電腦從業人員,罹患電腦症候群之現況,內容主要包含下列三部份:疾病調查與評估、個人屬性變項與各項疾病症狀之差異與關聯性以及個人保健認知、保健習慣與各項疾病症伏之關聯性。研究結果發現:1.各身體部位中罹患電腦症候群症狀比例均至少高達58.2%;2.高達75.4%調查對象的生活與工作,已爲電腦症候群所苦,且高達86.1%調查對象認爲所患疾病症狀導因於工作之職業傷害;3.在個人屬性變項對電腦症候群統計檢定中,以工作年資最具顯著差異,工作年資愈高者症狀發生的比率便愈高;4.調查對象對身體的保健認知很高,但保健習慣不佳。 |
英文摘要 | Many individuals and employees suffer from the long-term usage of computers. In this study, a survey was adopted to identify and evaluate the influence of computer syndrome on employees in call centers. The survey includes: the evaluation of occupational injuries, the relationship between individual attribute and the present situation induced by computer syndrome, and the relationship between the health awareness of employees, the health maintenance of employees and the present situation induced by computer syndrome. The findings in this study are: 1. the occurrence rate of computer syndrome is over 58.2%; 2. the percentage of the subjects whose quality of life and work are affected by computer syndrome is 75.4% and the percentage of the subjects who recognize their syndrome as being a work-related injury is 86.1%; 3. the most significant individual's attribute resulting in computer syndrome is "work years". The greater the number of "work years", the higher the occurrence rate of computer syndrome is; 4. the subject's health awareness is correct but their health maintenance is not. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。