頁籤選單縮合
題名 | 店內氣氛、服務人員情緒與忙碌程度對顧客知覺服務品質與消費金額的影響--以顧客正向心情為中介效果=The Effects of Store Atmosphere, Service Employees' Emotions and Store Busyness on Customer Perceived Service Quality and the Amount of Total Consumption: The Mediating Effects of Customer Positive Moods |
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作者 | 陳珮綺; Chen, Pei-chi; |
期刊 | 服務業管理評論 |
出版日期 | 20141200 |
卷期 | 12 2014.12[民103.12] |
頁次 | 頁21-39 |
分類號 | 496.34 |
語文 | chi |
關鍵詞 | 店內氣氛; 服務人員情緒; 忙碌程度; 顧客心情; 顧客消費; 服務品質; Store atmosphere; Employee positive emotions; Busyness; Customer positive moods; Customer total consumption; Service quality; |