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題 名 | 博物館志願服務管理系統規劃研究--以國立臺灣博物館為例=A Study on the Information System of Voluntary Service for National Taiwan Museum |
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作 者 | 林芙美; | 書刊名 | 國立臺灣博物館學刊 |
卷 期 | 60:2 2007.06[民96.06] |
頁 次 | 頁29-60 |
分類號 | 069.1 |
關鍵詞 | 志願服務; 志工管理; 志工; 資訊系統; 博物館; 臺博館; Voluntary service; Volunteer management; Volunteers; Information system; Museum; National Taiwan museum; |
語 文 | 中文(Chinese) |
中文摘要 | 自從政府大力推動志願服務以來,提供有心參與志願服務民眾更多的選擇。博物館除了以本身屬性的優勢吸引民眾加入志工之外,如何加強人力資源管理,落實管理制度,為積極發展志願服務的博物館必須面對的課題。本研究運用e化及網路化概念,提出一整合性志願服務管理系統架構,包含服務一般民眾及志工的前臺網站,與後臺志工管理系統。依據國立臺博館志工管理需求及資訊化目標,設計前臺網站架構及後臺志工管理?械功能,其目的為:1.重塑志工申辦作業模式,精簡作業流程。2.提供志工個人化的服務,減少流失率。3.幫助志工承辦人及志工幹部辦理各項業務,隨時查詢個案紀錄並進行報表統計。4.加強訊息傳遞,促進團隊協同合作。5.系統化累積志工隊營運經驗及檔案,成為持續發展的基礎。 |
英文摘要 | People intending to be volunteers have more choice of the areas in which they wish to volunteer as a result of the government promoting a greater variety of options for voluntary service. To attract volunteers to the museum, we must not only rely on the intrinsic advantages the museum has to offer potential volunteers, but also effective and efficient manpower resources. This would involve implementation of a revised manpower management policy. The paper uses web-based technology to design an integrated system for voluntary service at the National Taiwan Museum. The system is composed of websites for the general population and volunteers, and a volunteer management system (VMS) for volunteer mangers. The goal of this system is: 1) to design system work flow procedures to simplify the application process; 2) to satisfy the individual needs of volunteers to improve their commitment to the museum; 3) to help volunteer manager to handle their business so that they can retrieve volunteer’s data and generate reports in an efficient way; 4) to improve message delivering and the collaboration of volunteers; and 5) to accumulate the knowledge and experience of volunteers systematically for future development of the program. |
本系統中英文摘要資訊取自各篇刊載內容。