頁籤選單縮合
題名 | 透析病人就醫滿意改善專案=A Project to Satisfaction for the Dialysis Patients |
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作者 | 劉秀芬; 于普華; 廖嘉莉; Liu, Hsiu-fen; Yu, Pu-hua; Liao, Chia-li; |
期刊 | 澄清醫護管理雜誌 |
出版日期 | 20050700 |
卷期 | 1:3 民94.07 |
頁次 | 頁63-68 |
分類號 | 419.47 |
語文 | chi |
關鍵詞 | 透析病患; 病人滿意; 就醫品質; Dialysis patients; Patient satisfaction; Quality of care; |
中文摘要 | 大台中地區現有透析中心約有48家,各透析中心間競爭激烈,為了留住病人莫不傷透腦筋,因此提升病患就醫滿意,避免病人流失,是本透析中心之重要目標。本單位於民國92年8月18日至30日針對本單位長期定期血液透析病患101人進行專案改善後問卷調查得知(1)單位安寧滿意由62.4%上升至80.2%(2)洗腎等候時間滿意由64.4%上升至77.2%(3)抽血檢驗得知結果滿意由74.3%上升至87.1%(4)護理人員態度及責任感滿意由70.3%上升至91.1%(5)護理人員穿刺(打針)技術滿意由65.4%上升至82.2%,整體滿一百分比由68.3%上升至84.5%,整體進步比率23.7%,顯示本專案執行效益明顯,有效提昇透析病患對苯單未就醫品質之滿意。 |
英文摘要 | There are approximately 48 dialysis centers in the Metro Taichung Area.Due to the fierce competitìon between these dìalysis centers, keeping patìents has become a top priority for each center. As a result, increasing patient satisfaction and prevention of losing patients have become the important goals of our Dialysis Center. This depart ment performed a satisfaction poll before the implementation of Improvement Project targeting the 101 long-term dialysis patients between August 18,2003, and August 30, 2003. Another satisfaction poll was performed after the implementation of Improvement Project between December 8, 2003, and December 20, 2003. The con c1usìonsare as follows: (1) Satìsfactìon level regarding the serenity of our dìalysis cen ter increased from 62.4% to 80.2%. (2) Satisfaction level regarding the waiting time increased from 64.4% to 77.2%. (3) Satisfaction level regarding phlebotomy and labo ratory results increased from 74.3% to 87.1%. (4) Satisfaction level regarding the atti tude and reliability of the nursing staff increased from 70.3% to 91 .1 %. (5) Satisfaction level regarding the phlebotomy skills of the nursing staff increased from 65.4% to 89.1 %. (6) Satisfaction level regarding the health education provided by the nursing staff increased from 73.3% to 82.2%. The satisfactìon level regarding all aspects of our dialysis center increased from 68.3% to 84.5%. The rate of improvement as a result of this Improvement Project is 23.7%. The above results demonstrated the effectiveness of the Improvement Project, as this project successfully raised the dialysis patìents' satis faction to our department and to the quality of care received from the nursing staff. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。