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題 名 | 企業導入及建置EIS之研究--以臺灣銀行業為例=An Investigation of EIS Establishment in Taiwan's Banking Industry |
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作 者 | 張怡秋; | 書刊名 | 資訊管理展望 |
卷 期 | 6:1 2004.03[民93.03] |
頁 次 | 頁35-52 |
分類號 | 494.542 |
關鍵詞 | 高階主管資訊系統; 資訊科技; 結構化訪談; Executive information systems; EIS; Structured interview; |
語 文 | 中文(Chinese) |
中文摘要 | 隨著國內金融市場的日益自由化與國際化,銀行高階主管需要迅速掌握關鍵性的資訊,以制定正確的決策。根據許多國外的研究指出,高階主管資訊系統 (Executive Information Systems, EIS)是協助銀行高階主管達成上述目標的重要工具。過去幾年國內已有多篇使用問卷調查及個案研究,來探討有關 EIS 的關鍵成功因素及發展策略的論文,但針對銀行產業探討有關發展 EIS 的動機、不發展 EIS 的原因、EIS 主要支援的對象、發展 EIS 的關鍵成功因素及遭遇的困難,發展 EIS 過程中在專案小組、系統規劃、系統發展上的實際作法,以及 EIS 實際上線後,對高階主管及其銀行產生的影響等全面探討的研究則較為缺乏。本研究以本國銀行做為研究的主要對象,採用田野研究方式進行,直接與三十位銀行之資訊部門高階主管及四位業務部門之高階主管,就導入與建置 EIS 及其所產生的影響,進行面對面結構性的深入訪談,以取得誤差最少的第一手的資訊。根據訪談之結果,歸納出一系列的命題。運用這些命題,對已使用 EIS 的銀行,可供其評估現有的 EIS 及思考未來修改 EIS 的方向。對尚未發展 EIS的銀行,則可參考這些命題,根據本身的條件,以最有效的方式著手進行推展 EIS 的計劃。而學術界亦可依此進行更深入的研究分析,以比較不同產業間 EIS 的發展情形。 |
英文摘要 | An executive information system (EIS) is a computer-based information system designed to provide senior managers access to information relevant to their management activities. Previous studies of EIS indicate that EIS is able to assist CEOs to make decisions better under certain conditions. Many EIS studies have been conducted for past ten years in Taiwan, and most of them utilized survey and case study methodologies to identify critical success factors of developing EIS, or to propose a developing strategy of EIS. None of these EIS studies focused on the banking industry, though banks are IT usage intensive organizations. The purpose of this study is to provide the current EIS practices in the banking industry based on first hand information by interviewing. A series of in-depth interviews were conducted with thirty CIOs and four CEOs of twenty-four banks to explore the reasons that banks adopt EIS, critical factors considered during the stage of eveloping EIS, and the impacts of EIS. The results of interviews conclude a total of five propositions. Based on these findings, banks with EIS could evaluate the current EIS projects. For banks without EIS, these findings could be used as a reference to develop their EIS. |
本系統中英文摘要資訊取自各篇刊載內容。