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題 名 | 醫院採用高階主管資訊系統之經驗與探討=Experiences and Investigation of Adopting the EIS in Taiwanese Hospitals |
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作 者 | 黃興進; 陳啟元; 徐義德; | 書刊名 | 資訊管理展望 |
卷 期 | 9:1 2007.06[民96.06] |
頁 次 | 頁25-45 |
分類號 | 419.21 |
關鍵詞 | 高階主管資訊系統; 資訊科技; 醫院; 個案研究; Executive information systems; EIS; Information technology; Hospital; Case study; |
語 文 | 中文(Chinese) |
中文摘要 | 近年來,許多的醫院管理者面臨到「如何提升醫院競爭力」的課題。由於高階主管資訊系統(Executive Information Systems, EIS)能夠輔助高階主管之管理活動,進而提升醫院競爭力,因此了解如何導入EIS至醫院中是相當值得探討的議題。基於EIS的研究多見於其他產業,是否適用於醫療產業尚未可知,是以本研究透過多重個案訪談從廠商與醫院的角度,以高階主管之觀點,研究醫院EIS導入的過程。研究發現有:發展EIS之主要動機乃是為了取得即時且準確的資訊、EIS之使用者包含院長層級及科室主管層級管理者、高階主管的支持為發展EIS主要的關鍵成功因素;發展EIS遭遇之困難有:與醫院現有的資訊系統的整合,以及EIS測試上線時的資料驗證等;高階主管之資訊需求係透過多種方式取得;普遍重視財務資訊。 |
英文摘要 | Management of hospitals in Taiwan receives great pressure of various kinds in recent years. To survive in present fierce environment, every hospital has to struggle for enhancing competitiveness of the hospital. With the advantage from use of the Executive Information Systems (EIS) being applied in industries, an important current issue is how to successfully employ EIS inside hospitals by leading personnel. In the past, a lot of EIS related research has been conducted. However, it is questionable if the obtained experiences could be useful for developing EIS for hospital use. For this reason, case studies by a public hospital and two EIS suppliers were conducted. The data collection involved site visits and interviews with the management of the public hospital and the two EIS suppliers. In such cases, we found that (1) to get precise timely information for the management is the main purpose of adopting EIS, (2) users of EIS are not limited to CEOs of hospital, (3) the critical factor for successful EIS projects is the support from the top management, (4) difficulties faced in the development of EIS include the integration of it with existing hospital information systems, verification of information provided by EIS, (5) top management information needs to be derived in multiple ways, and (6) the top management is more focused on financial information regarding the hospital. |
本系統中英文摘要資訊取自各篇刊載內容。