頁籤選單縮合
題 名 | 臺北捷運公司稽查作業--探討旅客違規特性=Taipei Metro Inspection Operations: A Discussion of Passenger Violations of Taipei Metro Regulations |
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作 者 | 陳守富; | 書刊名 | 軌道經營與管理 |
卷 期 | 1 2007.08[民96.08] |
頁 次 | 頁105-124 |
分類號 | 557.85 |
關鍵詞 | 稽查作業; 旅客違規特性; 大眾捷運法; Inspection work; Characteristics of passengers' violation; Mass rapid transit act; MRTA; |
語 文 | 中文(Chinese) |
中文摘要 | 臺北捷運公司為強化民眾守法意識,建構系統內祥和、順暢之營運秩序與文化特色,藉以提昇服務品質,自2003年3月起成立一稽查臨時編組,會同捷運警察隊全面執行勸導及稽查捷運系統違規工作。藉由加強捷運系統違規勸導及取締工作之有效稽查執行,同時提供旅客必要協助,以提昇臺北捷運服務品質,並滿足旅客需求。該臨時小組於2004年7月完成階段任務後,成員全數歸建,本人有幸受命重組並正名為「稽查組」,編制12名成員,2005年1月1日起,由改組之生力軍接棒迎接全新之挑戰,以期諦造更為輝煌璀璨之工作績效。 稽查作業安排須考量車站、時段、違規項目及旅客等相關特性,並依據稽查紀錄及違規觀察指標之數據,調整稽查工作方針與執勤重點,以收最佳成效。本文從2005年稽查組執行的旅客違規特性調查專案及2006年度的稽查紀錄來探討臺北捷運的旅客違規特性。 依據去(2006)年勸導及查獲17,697件旅客違規中,勸導嚼食口香糖13,274件居首位(約佔整體違規行為7成5),其餘違規件數,例如票證違規使用、禁食區飲食、抽煙及散發傳單等,共計4,423件(約佔整體違規行為2成5左右)。另從2005年的旅客違規特性調查數據,其中違規嚼食口香糖之年齡層分佈,以20-50歲(上班族群)間達61.63%最高,20歲以下(學生族群)佔31.36%,50歲以上(老人族群)則佔7.01%;違規人性別男性占46.85%、女性占53.15%。至於違規時段,以17時至20時30.27%最高,10時至14時27.63%次之,14時至17時佔22.96%。 |
英文摘要 | In order to improve law-abiding behavior of passengers on the Taipei Metro and build up a harmonious, orderly and efficient public transport environment, and thereby improve overall service, the TRTC established a temporary inspection team in March 2003. This team, working in cooperation with the MRT police, aims to review and correct passenger behavior that is in violation of the Mass Rapid transit Act. The team offered passengers all the necessary assistance to comply with regulations, thereby improve overall service and better meeting passengers needs. The preliminary work of the temporary team was completed in July 2004. On Jan. 1, 2005, I had the honor of forming a new "Inspection Unit" of 12 members to carry on the work of the temporary inspection team and continue the work of improving the service offered by Taipei Metro. Our inspection work is based on a consideration of stations, times and records of past violations to determine the direction and focus of our work. This paper will look at the nature of passenger violations of the MRT Act based on records from 2005 and 2006. In 2006, there were a total of 17,697 violations recorded (including warning and ticketed items), with the chewing of gum making up 75% of cases, or 13,274 cases. Other violations, such as illegal use of EasyCard, eating and drinking in prohibited areas, smoking and distribution of leaflets accounted for 25% or 4,423 cases. According to a breakdown of figures for 2005, the age groups found chewing gum: 21-51 (commuters) is the highest at 61.63%, with below 20 (students) 31.36% and the above 50 (elderly) 7.01%. The gender breakdown was 46.85% male and 53.15% female. The time period of violation 5pm to 8pm 30.27%, 10am to 2pm 27.63% and 2pm to 5pm 22.96%. |
本系統中英文摘要資訊取自各篇刊載內容。