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題名 | 電腦化過程參與成員認知差異之研究--以科技框架分析=A Study of Individual's Cognition in Information System Development--Based on Technological Frame |
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作 者 | 張玲星; 顏河清; | 書刊名 | 資訊管理展望 |
卷期 | 8:1 民95.03 |
頁次 | 頁27-44 |
分類號 | 312 |
關鍵詞 | 電腦化過程; 認知差異; 科技框架; Computerized process; Acknowledgement diversity; Technological frame; |
語文 | 中文(Chinese) |
中文摘要 | 隨著電腦科技的進步和人類的需求。資訊系統已成為人類社會中不可或缺的工具。但由傳統人工方式轉換為電腦化的過程中,會遇到很多困難、挫折和失敗。大部分的研究個案,都集中於資金雄厚,資訊系統功能強大(如:ERP),有專門的資訊人才的大規模企業的資訊系統的建置上。少有學者討論資金少,缺乏資訊人才,所要求的資訊系統功能技術低,但需在極短時間內的情形下,又要進行數十筆、甚至百筆交易,且對系統穩定度要求也很高的個案,此種IS的導入實際上有著莫大的困難;而同時這也是普遍存在於小型組織的資訊化過程中的結構性問題。 本研究以科技框架理論(Technological Frame)為研究基礎,以質性研究的深度訪談方式,並透過訪談資料的歸納、彙總分析,深入了解國內某一國立高中合作社在導入電子收費庫存系統的過程中,系統導入者(理事主席)、系統操作者(門市小姐)以及系統使用者(學生)三方之間,所可能發生的認知差異,及其如何影響此系統的實施與發展。在實務的貢獻上,可提供全國3830所中、小學,高中職校(教育部網站提供),以及其他學者專家研究相關議題時之參考。 |
英文摘要 | Information system (IS) is a necessary instrument in contemporary society, because of human beings demand and progress of information technology.But there are many struggle, frustration, and failure in IS implementation process.On the one hand, most of these kinds case study focus on powerful IS, such as ERP, and CRM.They have MIS department and professional employees to building full-scale IS.On the other hand, there are few scholar try to understand low-budget, not a state of the art technique, no matter in small-scale public or private business.In such IS needs handle scores, even hundred transaction in few minutes.Thus, this kind IS needs high stability.Therefore, such case in IS implementation process is rocky, and have structural problem inevitably. This study base on technology frame, deeply explore the POS implementation process of a senior high school.We analyze three roles of the IS, including the initiator (Chairman), operator (sales), and customer (students).Then, we use qualitative research methodology, through intensity interview to find out cognitive difference of these three roles. Practically, there are 3830 primary, junior, and senior high school could refer our interpretation. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。