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題名 | 國立臺灣科學教育館營運成效之研究=A Study of the Operation Effects of National Taiwan Science Education Center |
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作者 | 羅智殷; | 書刊名 | 科教館學刊 |
卷期 | 1 民94.12 |
頁次 | 頁48-61 |
分類號 | 300.9 |
關鍵詞 | 社教機構; 公辦民營; 成效; 國立臺灣科學教育館; Institutions of social education; OT; Results; NTSEC; |
語文 | 中文(Chinese) |
中文摘要 | 本研究係透過文獻探討、專家訪談等研究方法,探討國立臺灣科學教育館業務委託經營管理之成效及其所面臨之問題,提出研究發現及結論,試圖建議可行的經營模式以提供政府部門及其他社教機構經營管理決策之參考。 研究者針對科教館業務委外提出八項結論:(一)科教館業務公辦民營落實政府政策;(二)科教館擇定以展館公共服務業務為委託經營管理的範圍;(三)科教館業務委託辦理經評估後採OT模式;(四)科教館業業務委託經營管理的法源依據尚稱完備;(五)科教館業務委託經營決策及執行過程遭遇人員更迭及決策過程搖擺的困擾;(六)科教館在開放營運後,業務委託經營管理所要達成提升經營績效目標,在廠商實際執行業務時,仍有部分落差;(七)科教館營運確實能減省政府財政及人力等經營成本;(八)科教館委託營運後,民眾感受服務品質有效提昇。 研究者認為政府應檢討現行社教機構業務委外政策之精神,直接運用在社教機構業務之監督管理上,強化社教機構核心工作,提昇服務之品質,授予各社教機構自主決定其經營管理模式,政府主管部門僅需監督其經營績效。 |
英文摘要 | This research employs the approaches of literature review and experts interview, and seeks to explore the business management results and the problems that the National Taiwan Science Education Center (NTSEC) confronts. Also, via the qualitative interviews, we proposed several research findings and conclusive advices to provide experiences for the cooperation of national institutions of Social Education (ISE) and private organizations. Furthermore, we attempt to suggest feasible management models as decision-making references for governments and other institutions of Social Educations. Obtaining findings from the qualitative research, the researcher summarizes eight conclusions: (1) The private management of NTSEC carries out the government's policies. (2) The scope of the selections of the private management of NTSEC focuses on the extension to public services. (3) The best model of the private management of NTSEC assessed is the OT model. (4) The law foundation of private management of NTSEC is almost complete. (5) The process of decision-making and implementation suffers the difficulties of personnel change and vacillation of decisions. (6) After the NTSEC opening, there are still gaps between the goals of enhancing management results and the practical implementation of the business in certain aspects. (7) The operation of NTSEC indeed reduces the financial and human management costs of the government. (8) Customers can sense the effective raise of the service quality after the privatization of NTSEC. The author considers that the government should review the spirit of the privatization of ISE, which must be applied to the supervision of ISE business, strengthening their core job, and enhance their service quality. Most importantly, the government should give authority to the directors of the ISE, allowing he or she to determine the management model at his/her will. The bureaucratic departments only need to monitor the management results. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。