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題 名 | 直通臺灣電話服務系統之研發=Taiwan Direct System |
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作 者 | 林玉惠; 楊奇修; 陳宗民; 劉戌蒼; 官水木; 彭景美; 薛永海; 陳雪珠; | 書刊名 | 電信研究 |
卷 期 | 35:1 2005.02[民94.02] |
頁 次 | 頁131-141 |
分類號 | 448.7 |
關鍵詞 | 臺灣受話方付費自動處理系統; 語音辨識; 呼叫處理; 操作管理維運; 值機員國際直通電話; 話務員服務座席系統; 資料庫; 限接國際來話受付電話; 第七號共通信號系統; 信號介面器; 整體服務數位網路; 國際值機員轉接通話服務; 智慧型網路; ACOS; Automatic collection call system; VRM; Voice recognition model; CPM; Call progressing model; OAM; Operation administration maintenance; IODC; International operation direct call; OSPS; Operation service position system; DB; Database; LIIC; Limited international incoming collect call; SS7; Signalling interfacce unit; ISDN; Intergrated services digital network; OTD; Operator toll dialing; IN; Intelligent network; Signalling system no.7; SIU; |
語 文 | 中文(Chinese) |
中文摘要 | 國際分公司的直通臺灣電話服務系統(Taiwan Direct System)係利用SS7信號系統及E1數位訊號接取技術再搭配語音辨識系統之電腦化服務系統。其研發構思起源於過濾惡作劇之IODC來話,免除值機員困擾;進而擴增功能達成直通臺灣電話服務單一接取平臺。本系統於88年12月底T1數位訊號接取技術的受話方付費自動處理系統正式上線使用,89年6月初全面上線受理全球43國66路由之IODC來話,除了有效過濾,並抑制菲律賓、巴西等國惡作劇電話,也大幅減少值機員人工作業受理的工作量。90年更加入了ODT(Operator Toll Dialing)路由,將國外值機員的來話先行導入受話方付費自動處理系統受理,過濾限接臺灣付費電話(LIIC)。目前受話方付費自動處理系統服務可處理五十多國國際電話路由,及國際分公司其他相關業務如:國際電話預付卡、國際電話商務卡、及信用卡電話等。希望受話方付費自動處理系統將這些國際電話卡納入系統,增加這些國際電話卡可使用的國家。為了擴大服務,改以E1卡SS7信號來處理,而不侷限系統的服務功能範圍,達到可納入多種國際電話相關系統轉接之單一平臺,故將本系統名稱更名為直通臺灣(Taiwan Direct System)電話服務系統。 |
英文摘要 | The Application Program of Taiwan Direct Telephone Service System in Chunghwa Telecom International Business group was Built by using the SS7 Signal and Dialogic E1 cards. Automatic COllect call System (ACOS) has been available for the T1 Digital Signal since Dec. 1999. It accepted the incoming calls from 43 countries around the world starting from Jun. 2000. It decreased the operator’s work load and reduce the prank call from Phillip, Brazil and so on. It added the OTD (Operator Toll Dialing) trunk in 2001. It led the foreign operator’s calls into Automatic COllect call System, and then filtered or rejected the Limited International Incoming Collect Calls (LIIC). Automatic COllect call System can handle over fifth international telephony trunk, and the relation business of Chunghwa Telecom International Business group, such as International Prepaid Cards, CHT Business Calling Cards, Credit Card Phone. We hope all these trunks can be transferred via Automatic Collection call System. It increases the incoming countries for these international cards. The system has been changed by using the telecom technology with SS7 ISUP protocol and E1 cards to reprogram and extend the service scopes. In order not to limit the system’s service scopes and to transfer various international cards, the system was renamed as ‘Taiwan Direct System’. |
本系統中英文摘要資訊取自各篇刊載內容。