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頁籤選單縮合
題名 | 運用質性研究方法探究企業導入ERP之關鍵成功因素=A Qualitative Study on the Critical Success Factors for Implementation of ERP |
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作者 | 周宇超; 趙胤芝; Chou, Yu-chao; Chao, Yin-chih; |
期刊 | 管理研究學報 |
出版日期 | 20040700 |
卷期 | 4:2 2004.07[民93.07] |
頁次 | 頁217-247 |
分類號 | 494.542 |
語文 | chi |
關鍵詞 | 企業資源規劃; 關鍵成功因素; 紮根理論; Enterprise resource planning; ERP; Critical success factor; CSF; Grounded theory; |
中文摘要 | 企業面對競爭劇烈的大環境,導入企業資源規劃系統(Enterprise Resources Planning, ERP),可因而快速回應顧客所需,創造利潤,以至永續經營。惟據文獻與相關案例顯示,企業因不確定關鍵成功因素(Critical Success Factor, CSF)為何,致使導入ERP之理想目標往往難以達成。本研究利用質性研究之紮理論法(Grounded Theory),針對以往描述ERP導入現象之文獻,行深入的探討與分析,經過開性譯碼的應用,整理出企業導入ERP時,32個完整且具一致性的關鍵成功因素,並利用主軸譯碼將此等因素,依期相似性質,劃分為組織、技術、人員範疇。經由本研究之成果,將使企業原本期盼可因導入ERP而創造永續競爭力之原始初衷,得以理想呈現。 |
英文摘要 | Facing the challenges of drastic competitive environment, business is able to respond to customer’s needs rapidly, create profit and make sustainable operation while implementing Enterprise Resource Planning (ERP). But ERP is the most innovative project that is complex in implementation and difficult to control. Literatures show that business can hardly achieve the success in ERP implementation because of failing to identify the critical success factors (CSFs). This research applies Grounded Theory to describe, explore and analyze the phenomenon of ERP implementation of past studies. There are 32 critical success factors are further categorized into three dimensions: organization, technology and people by employing axial coding technique to evaluate the similar patterns. The results of this study is hoped to assist business in implementing innovative operations and achieving sustainable competitiveness. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。