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題 名 | 消防人員工作壓力之調查研究--以新竹縣外勤消防人員為例=Research on Job Stress of Firefighters--The Case of HSIN-CHU County Fire Department |
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作 者 | 黃麟薦; 林宜君; | 書刊名 | 中央警察大學災害防救學報 |
卷 期 | 5 2004.09[民93.09] |
頁 次 | 頁285-324 |
分類號 | 575.872 |
關鍵詞 | 消防人員; 工作壓力; 創傷後壓力症候群; PTSD; Firefighters; Stress; |
語 文 | 中文(Chinese) |
中文摘要 | 本研究目的在於探討消防人員工作壓力。由於壓力問題普遍存在於人們之中,且壓力也是現代生活中的一種文明病,壓力所造成的問題,甚至是疾病,也逐漸被人們所重視;而在工作生活中工作壓力是最常見的,過多的工作壓力不僅僅會造成生理及心理的疾病發生,嚴重時更會影響工作效率及組織績效的低落。在所有的職業當中,就屬消防人員的工作壓力高居所有職業之冠;另外由於消防人員工作性質的特殊,其工作壓力之來源亦有別於一般職業。本研究彙整國內、外之相關文獻,歸納出消防人員工作壓力來源,再以新竹縣消防局為例,進行實證問卷,根據問卷調查所得資料,輔以平均數及單因子變異數分析法(One-way ANVOA)等統計方法處理、分析。研究結果發現在組織內部之構面組成因素,其中以升遷、考績、督導及獎懲等管理行為,普遍造成消防人員高工作壓力之原因所在。希望藉由本研究,瞭解國內消防人員之工作壓力來源,俾利消防機關對消防人員之工作壓力管理有所助益。 |
英文摘要 | The study aimed to investigate the job stress of firefighters. The problem of stress generally exists in people, and it is also a kind of civilized sickness in the modern life. The problem and disease that stress creates is gradually taken by the people. The job stress is common in working life. Too much job stress makes not only physiological and psychological disease but also low working efficiency and organization achievements. Of all occupations, firefighters' job stress is the highest. The firefighters' working characters is different from others, so is their job stress. This study collects documents about firefighters' job stress and to find the origination of firefighters' job stress. We take the HSIN-CHU county fire department at the example and use questionnaires and suitable statistic methods to find out the firefighters' job stress. We hope this study can create a model of firefighters' job stress and help fire department to manage firefighters' job stress. |
本系統中英文摘要資訊取自各篇刊載內容。