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題 名 | 如何建立與資訊系統委外廠商的合作關係--理論分析與個案探索=Cooperative Relationships between Firms and It Outsourcers--A Theoretical and Cases Analysis |
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作 者 | 尚榮安; 馮嘉宜; | 書刊名 | 商管科技季刊 |
卷 期 | 6:4 民94.12 |
頁 次 | 頁531-557 |
分類號 | 494.59 |
關鍵詞 | 信任; 資訊系統外包; 組織間的合作關係; 交易成本理論; Trust; Information technology outsourcing; Interorganizational cooperation; Transaction cost theory; |
語 文 | 中文(Chinese) |
中文摘要 | 資訊系統外包是國內廠商發展資訊技術應用的一種主要策略,企業和承包商間建立互信的合作關係'是影響外包策略成功的重要因素。過去關於資訊系統外包的研究大多是以交易成本理論為基礎,許多研究都強調雙方合作關係的重要,但卻未能說明組織間如何建立這種合作關係。本研究首先探討交易成本理論的限制,並根據競局理論、過程理論、及機構理論,推論出行動、環境、過程等三種不同的信任維持機制,說明組織間如何建立信任來降低交易成本,以維繫外包的交易機制。本研究並藉由國內石化產業資訊系統外包之個案,瞭解企業如何與其資訊服務供應商建立互信的交易關係,探討不同理論在應用上的限制。 |
英文摘要 | Information technology outsourcing has been a major approach for firms to acquire information technology resources. According to transaction cost theory, the bilateral structure based on relational contracting is the most appropriate for IT outsourcing, and many studies also emphasized the importance of developing a cooperative relationship with their outsourcers for firms to outsource IT successfully. However, few of the studies have focused on how to establish such cooperative relationship. The purpose of this research is to study transactions between firms and their outsourcers to see how trust and cooperative relationship is developed through the process. Based on the game theory, process theory, and institutional theory, this paper proposes a framework that describes actions, environment, and processes as the sources of trust for the IT outsourcing. An multiple-case study is conducted to test this framework. The results of this study is conducted to set this framework. The results of this study have showed the limits and explanation power of these theoretical perspectives. |
本系統中英文摘要資訊取自各篇刊載內容。