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題 名 | 維修需求提案追蹤系統(MRTS)=The Modification Requests Tracking System |
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作 者 | 高志宏; 柯富貴; 廖淑惠; 許石三; | 書刊名 | 電信研究 |
卷 期 | 31:6 2001.12[民90.12] |
頁 次 | 頁689-705 |
分類號 | 448.6 |
關鍵詞 | 文件與品質紀錄管制程序書; 維修需求提案; 建構管理; The control procedures of documents and quality records; MR; Modification request; Configuration management; ADO; ActiveX data object; ASP; Active server pages; CDRS; Call detailed record system; DHTML; Dynamic HTML; RDS; Remote data service; ISO 9001; International Standard Organization 9001; |
語 文 | 中文(Chinese) |
中文摘要 | 維修需求提案追蹤系統(Modification Requests Tracking System簡稱MRTS),係為中華電信研究所(簡稱本所)「數位交換機通話記錄系統」(Call Detailed Record System;簡稱CDRS)專案內部因應使用者需求新增/異動產生而引發相關研發整合及人員協調之問題,進而需要一套系統以對維修需求產生到回應現場需求之間的研發流程加以輔助管理及追蹤,並採以無紙張自動化作業。其目的在於(1)使專案內部維修需求(MR)控制工作流程減少人工介入以及紙上作業。(2)即時提供系統專案主管有關已受理MR之狀態資訊,以做好專案時間管理、掌控研發時程、快速反應現場需求。(3)提供已完工結案MR之歸類統計資訊,以作為未來系統庚續發展時之參考。 本篇旨在敘述MRTS之系統規劃、設計架構、系統功能以及成果與展望。其中流程規劃乃是依照本所文件與品質紀錄管制程序書中各作業流程圖及程序修改結合,可適合專案內部人員職掌及運作特性需要。 |
英文摘要 | Modification Requests Tracking System (MRTS) is implemented for the internal use of Call Detailed record System (CDRS) developing task force in Chunghwa Telecommunication Laboratories (TL). Because the CDRS task force faces the issues of developing integration and labors coordination corresponding to the modification requests (MR) from users, it needs a system -- MRTS to assist the project manager in managing and tracking the developing progress from the MR request to reply; and further, to make the operation more automatically and less paper work. The objectives of MRTS are: (1) reducing the MR operation control flow of human intervention and paper work; (2) providing the real-time status information of accepted MR to project manager; (3) providing the classified statistics information of finished MR for the reference of system refinement in the future. This article describes the system planning, designing architecture, functionality, achievements and future prospects of MRTS. The system flow control section is based on the operation flow charts and procedures in the manual “The control Procedures of Documents and Quality Records” of TL, we refine and integrate them in order to fit CDRS task force. Therefore, MRTS can meet the requirement for every team member with individual operation requirement. |
本系統中英文摘要資訊取自各篇刊載內容。