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題名 | ISO9001文件管理系統之非同步群組軟體設計=The Design of Asynchronous Groupware for ISO9001 Documents Management System (ISODMS) |
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作者 | 史明德; 黃俊仁; 張本元; | 書刊名 | 電信研究 |
卷期 | 30:6 2000.12[民89.12] |
頁次 | 頁703-719 |
分類號 | 494.562 |
關鍵詞 | 國際標準品質保證制度; 電腦支援協同合作; ISO9001文件管理系統; 非同步群組軟體; 流程導向; Notes程式; Notes資料庫; ISO9001 quality assurance system; Computer-supported cooperative work; CSCW; ISO9001 documents management system; ISODMS; Asynchronous groupware; Work-flow; Notes script; Notes storage file; |
語文 | 中文(Chinese) |
中文摘要 | 在電信市場高度競爭環境下,長途及行動通個分公司(CHTLDM)為提升服務品質,及 早切入國際標準品質保證制度的行列,決定導入ISO 9001品保制度。透過推動的過程,使流程 合理化、作業標準化、文件制度化,以達快速服務、降低成本,並提高公司形象。因此如何確 保公司內部的品質管制及保證制度都能落帢是我們努力的目標。ISO9001文件管理系統 (ISODMS)採用群組軟體工作流程之機制,提供給企業內使用者在任何時間、任何地點、及低廉 的成本,來共同透過通訊、合作及協調的關係,存取管理最新的資訊。本文主要描述 ISODMS 的系統環境、軟體架構、功能模組、工作流程以及應用實例。 |
英文摘要 | long-distance and Mobile Business Group (CHTLDM) of Chunghwa Telecom, facing highly competitive telecommunication markets, had decide to establish the international quality control standard of ISO9001. With this goal, streamlining work flow, standardizing business operation, and systemizing document management are the key issues to speed up service provision, lower operation costs and raise company image. And a computerized document management system would help to reach the goal. This led to the creation of ISO9001 Documents Management System (ISODMS), which are used for automated flow control of its office documents. ISODMS helps create, modify, and abort ISO9001 documents. Besides performing the basic functions, including the creation, modification, abortion, query of ISO9001 documents and generation of statistics reports, the system also provides some advance features, such as documents redirecting, checkout handling, status reporting, file transfer, security check, and so on. By using groupware, it enables users to communicate, cooperate, coordinate, and access the latest data at any time, in any place, and is very cost effective. The article will present the system's software architecture in terms of modules and functions, workflow, and workflow designing. It will also offer some working examples as well as discussions of the benefits the system. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。