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題名 | 建構組織知識系統的研究探索方法論雛議=An Inquiry Methodology Proposed for the Construction of Organizational Knowledge System |
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作者 | 胡哲生; | 書刊名 | 商管科技季刊 |
卷期 | 1:1 2000.03[民89.03] |
頁次 | 頁87-101 |
分類號 | 494 |
關鍵詞 | 知識管理; 詮釋性研究; 行動科學; 研究方法論; 競爭優勢; 核心能力; Knowledge management; Interpretative research; Action science; Research methodology; Competitive advantage; Core competence; |
語文 | 中文(Chinese) |
中文摘要 | 超競爭環境下,企業的經營挑戰可能來自內外部環境的各個層面,賴以競爭的核心能力不僅是內部資源活動所創造的價值系統,也要拓展至產業外部的價值網路,甚至在企業不停追求各層面的管理精進,力求自我超越創造持久性競爭優勢的目標下,更需要企業內部自生的知識成長與技能提昇。唯有從知識中激發經營創造力、成長力,才能突破組織策略作為,面對競爭追擊。 企業內部專屬知識源自於工作經驗的累積、檢討、流傳、學習與改進,然而工作經驗為個人性的內隱知識,若沒有紮根性研究方法論的幫助,實務工作者不易從經驗中獲得深入的體悟或正確有效的認知,對後續任務的處理未必有正確的參考指引價值;同時個人經驗體悟要能惠及組織其他部門成員,亦需要設計內隱知識外顯化的工具與方法,促使知識得以在組織內交流,有助於成員學習他人經驗。 本文借取社會及管理研究方法論中,屬於詮釋性研究方法、紮根理論及行動科學研究活動,幫助實務工作者從工作經驗中,探索特定案例的理論研究意義;其次,引用行動科學診斷輔導的「情境結構-問題診斷-行動方案-成果評鑑」觀念,建議可供經驗知識外顯化的陳述格式,促使經驗轉換為知識,並協助不同案例進行經驗比對,建立可建構企業知識系統的作業流程。 |
英文摘要 | On situation of hyper competition, business may face challenges from any facets in internal and external environments. The competence built-up merely by organization internal resources and value activities aren't sustainable for long. Rather, it needs more resources in external organization to set-up a value network. More than this, because of the expectation to get unsubstituted core competence, business should exceed him selves successively basing on self-owned knowledge and skills. Only the creative and growing ability motivated by knowledge resources can make firms competitive successfully. Business knowledge resources is the result of accumulating, detecting, inquiring and learning of experiences. But really, personal experience-based knowledge is implicit knowledge. Practitioners are unable to get effective and deep understanding from experience, if there were no help of research methodology in grounded and action oriented science. And this knowledge would be unhelpful to guide practice action. In other case, organization also need to design tools to make personal knowledge explicit, and help organization members communicate each other. This article acquire some research techniques which are interpretative and action oriented research methodology, to help practitioners inquire the meanings of tasks in working life. Secondly, it uses the concept of context-diagnosing-action-consequence derived from action research and intervention techniques, suggest a format as tools to make practice oriented knowledge explicitly. At end, with the efforts of designing a knowledge management process in, organization could build-up their own knowledge system. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。