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題名 | Burnout in Public Agencies: Worldwide, How Many Employees Have Which Degrees of Burnout, and with What Consequences﹖=公部門工作倦怠感之研究:世界性的研究,員工工作倦怠的程度,及其後果為何﹖ |
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作 者 | 孫本初; 羅華屏; | 書刊名 | 中國行政 |
卷期 | 62 1997.08[民86.08] |
頁次 | 頁61-78 |
分類號 | 572.46 |
關鍵詞 | 公部門; 工作倦怠感; |
語文 | 英文(English) |
英文摘要 | Numerous studies using an 8-phase model of burnout suggest its validity and reliability as an operational definition, and this paper summarizes public-sector findings in 33 U.S., Canadian, and worldwide worksettings. The findings fall in three major categories. First, a large number of marker variables map on the phases in regular and robust ways, with conditions deteriorating on almost all variables, phase by phase. Second, the incidences of advanced phases also vary in numerous populations, but high burnout appears almost everywhere in surprising (even startling) proportions. Third, burnout in the U.S. public-sector is not appreciably worse than in business. Major implications of phase model findings for public management also are detailed, and they reflect major challenges that will have to be dealt with in order to achieve the status of a model employer. |
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