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題 名 | 餐旅學生人格特質與實習工作滿意度關係之研究=Relationship between Personality and Internship Job Satisfaction of Hospitality Students in Taiwan |
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作 者 | 胡夢蕾; | 書刊名 | 教育研究資訊 |
卷 期 | 12:1 2004.02[民93.02] |
頁 次 | 頁103-131 |
分類號 | 528.858 |
關鍵詞 | 餐旅教育; 五大因素人格特質; 工作滿意度; Hospitality education; Big-five personality; Job satisfaction curriculum globalization; |
語 文 | 中文(Chinese) |
中文摘要 | 餐旅服務業流動率的居高不下,及技職教育人才的外流,一直是該產業與教育界的首要問題。然而從過去的文獻之中,可得知工作滿意度為員工評估工作環境最重視的因素。本研究以五大因素探討餐旅建教學生人格特質與實習工作滿意度的關係,以便提供學校甄選學生,與業者適當選才留才的參考建議。本研究研究對象為國內設有餐旅管理科系之學校已完成實習工作之學生,共發出300份問卷,回收有效問卷202份,有效回收率為67%。研究工具為結構性問卷,其一為五大因素人格特質量表(Mini-Marker, 1994),二為工作滿意度量表(Minnesota Satisfaction Questionnaire; MSQ Short Form, 1979),以相關分析與多變項迴歸分析,進行人格特質與工作滿意度之關聯與預測分析。研究結果發現,餐旅建教實習生五大因素人格特質中的「嚴謹自律性」與「經驗開放性」對工作之內在、外在與整體滿意度均有顯著正相關,且「嚴謹自律性」的影響大於「經驗開放性」;而「情緒敏感性」則與工作之溝通滿意度存在顯著正相關。另外,在檢驗人格特質的預測能力時發現,五大因素人格特質中僅有「嚴謹自律性」可以預測工作之整體滿意度與內在滿意度;而「外向性」與「經驗開放性」可預測工作之溝通滿意度。本研究結果將有助於餐旅教育與實務管理者在人員與學生甄選時參考運用。 |
英文摘要 | The hospitality service industry's high turnover ratio and outflow of technical, professional and educational talents have always been a major issue for both academics and the hospitality industry. However, past literature indicated that job satisfaction is a prime concern for employees in evaluating their job environment. Adopting the Big-five personality dimensions, this study examines the relationship between personality and internship job satisfaction of hospitality student. A survey was distributed to 300 students who had completed internships at local schools offering hospitality management programs. Of the 202 valid samples, representing a response ratio of 67%, the structured questionnaire included scales such as Mini-Maker, (1994) the Minnesota Satisfaction Questionnaire and the MSQ Short Form (1979) which aims to evaluate the predictive power and correlation between personality and job satisfaction. Empirical results indicate that the "conscientiousness" and "openness to experience" dimensions of Big-five personality are significantly and positively related to internal, external and total job satisfaction. Moreover, the impact of "conscientiousness" is greater than "openness to experience" and that "emotional stability" is significantly and positively related to job and communication satisfaction. As for the examination of personality, we found that only "conscientiousness" exhibits predictive power over overall and internal job satisfaction; "extraversion" and "openness to experience" can predict job communication satisfaction. Implications for school recruiting, business hiring and talent retaining methods are subsequently discussed. |
本系統中英文摘要資訊取自各篇刊載內容。