頁籤選單縮合
題 名 | Customer Satisfaction Measurement in Airline Services: An Empirical Study of Need-gap Analysis |
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作 者 | Makarand Upadhyaya; | 書刊名 | International Journal of Information, Business and Management |
卷 期 | 5:1 2013.02[民102.02] |
頁 次 | 頁109-122 |
分類號 | 496.7 |
關鍵詞 | Customer's complaints; Service strategies; Service delivery; Enhancing customer satisfaction; |
語 文 | 英文(English) |