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頁籤選單縮合
題 名 | Identifying Effective Indicators in the Assessment of Organizational Readiness for Accepting Social CRM |
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作 者 | Shokohyar, Sajjad; Tavalaee, Ruhollah; Karamatnia, Khadijeh; | 書刊名 | International Journal of Information, Business and Management |
卷 期 | 9:4 2017.11[民106.11] |
頁 次 | 頁209-226 |
分類號 | 496.7 |
關鍵詞 | Customer relationship management; Social customer relationship management; Social network; Technology; Customer; |
語 文 | 英文(English) |