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題 名 | 大學圖書館即時數位參考諮詢服務之使用者需求與態度=The User's Attitudes towards Real-time Digital Reference in Academic Libraries |
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作 者 | 蘇小鳳; | 書刊名 | 圖書館學與資訊科學 |
卷 期 | 33:2 2007.10[民96.10] |
頁 次 | 頁48-63 |
分類號 | 024.7 |
關鍵詞 | 即時數位參考服務; 使用者研究; 資訊尋求行為; Real-time digital reference; User study; Information seeking behavior; |
語 文 | 中文(Chinese) |
英文摘要 | Through questionnaire survey and in-depth interviews, the study investigated the desired features, marketing strategies, and policies of real-time digital reference services from students’ perspectives. The project was executed in two phases using different research methods: in-depth interviews were conducted during the questionnaire development phase, questionnaire survey was used in the large scale survey of users’ attitudes. The survey results reflected the actual habits, need, and attitudes of current and potential users. Further analyses revealed the differences of need and attitudes of students of various majors and backgrounds. The findings could help academic libraries better serve and effectively attract target users. |
本系統中英文摘要資訊取自各篇刊載內容。