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| 題 名 | Exploring Organizational Resilience through Key Performance Indicators |
|---|---|
| 作 者 | Maria Júlia Eyng Werner; Ana Paula Louise Yamada; Enzo Gabriel Nascimento Domingos; Luciana Rosa Leite; Carla Roberta Pereira; | 書刊名 | 工業工程學刊 |
| 卷 期 | 38:1 2021.01[民110.01] |
| 頁 次 | 頁51-65 |
| 分類號 | 494.19 |
| 關鍵詞 | Resilience; Elements of resilience; Key performance indicators; Organizational resilience; Case based-study; |
| 語 文 | 英文(English) |
| DOI | 10.1080/21681015.2020.1839582 |
| 英文摘要 | Key Performance Indicators (KPIs) are quantifiable aspects (widely used by national and global enterprises) that help in the process of monitoring and managing goals and organizational plans. This study intends to empirically explore the influence of non-financial KPIs to generate organizational resilience. In-depth case studies were conducted in two enterprises embedded in the metal-mechanical sector in Brazil. As a result, 29 KPIs (20 of them were empirically identified) and 13 Elements of Resilience (EoR) were discussed. Due to different organizational strategies from each company, each case presented a key KPI that was predominant in creating organizational resilience. Company T focused on the stock level (SLE), whilst Company S on Supplier Quality Score (SQS). This study contributes by exploring the relation between non-financial KPIs and EoR, thus highlighting KPIs to help managers to deal with unpredictable disruptive situations to make assertive decisions and help their organizations become competitive and sustainable. |
本系統中英文摘要資訊取自各篇刊載內容。