頁籤選單縮合
題名 | Building Internal Competencies, Capabilities, and Capacity to Deliver Great Customer Experiences= |
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作者 | de Villiers, Rouxelle; Coleman, Linda; |
期刊 | International Journal of Business and Economics |
出版日期 | 20171200 |
卷期 | 16:3 2017.12[民106.12] |
頁次 | 頁319-321 |
分類號 | 496.7 |
語文 | eng |
關鍵詞 | Brand reputation capabilities; Competencies; Employee empathy; Service excellence; |