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題名 | Effects of Service Quality, Innovation and Corporate Image on Customer's Satisfaction and Loyalty of Air Cargo Terminal= |
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作者 | Hu, Kai Chieh; Huang, Mei Chieh; |
期刊 | International Journal of Operations Research |
出版日期 | 20111100 |
卷期 | 8:4 2011.11[民100.11] |
頁次 | 頁36-47 |
分類號 | 496.7 |
語文 | eng |
關鍵詞 | Air cargo terminal; Service quality; Innovation capability; Corporate image; Satisfaction; Loyalty; |