頁籤選單縮合
題名 | Leveraging Technology to Diminish Hostility in Service Recovery= |
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作者 | Hsieh, Pi-feng; Lee, Chung-shing; |
期刊 | International Journal of Operations Research |
出版日期 | 20111100 |
卷期 | 8:4 2011.11[民100.11] |
頁次 | 頁10_1+11-18 |
分類號 | 496.7 |
語文 | eng |
關鍵詞 | Service hostility; Service recovery; Technology infusion; Customer complaint; Strategic decision-making; |