頁籤選單縮合
題名 | 以QFD評估老人看護服務品質與決策=Using QFD to Assess the Elderly Care Services Quality and Decision-Making |
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作者姓名(中文) | 韓慧林; 王貴民; 陳映如; 陳思澐; 蔡贏緹; 宋秉浩; | 書刊名 | 危機管理學刊 |
卷期 | 12:2 2015.09[民104.09] |
頁次 | 頁23-34 |
分類號 | 419.71 |
關鍵詞 | 老人看護; 層級分析法; 品質機能展開法; Elderly care; Analytic hierarchy process; AHP; Quality function deployment; QFD; |
語文 | 中文(Chinese) |
中文摘要 | 在老齡化日趨嚴重情境下,本研究之主要目的:(1)分析老人看護對個人、家庭與社會之需求;(2)在考量健康照顧、生活安排與經濟因素下,檢視不同老人居家看護與長照中心之決策方案;(3)檢視不同老人看護方案間之服務品質差異;(4)提供一套在適切服務品質下的評選老人看護之決策模式。提出一套結合QFD與AHP方法,建立與老人看護有關之重要指標,並透過腦力激盪與分析,期能有助於在未來之老人看護評選方案中,找出可改善家庭生活品質之方案。 |
英文摘要 | In response to increased population aging situation, the main purposes of this study are: (1) to analyze the requirements of elderly care on individuals, families and society, (2) to review the decision-making alternatives in aspects of health care, living arrangement and economic factors among home cares for the elderly, and long-term care centers for the elderly (3) to examine the service quality lag between elderly care alternatives, (4) to propose feasible decision-making methods for the service quality of elderly cares. This paper proposes a combined QFD and AHP method to find out the most important relative elderly care services. Through brainstorming process and analyses, the recommendations we made might be helpful to re-enforce the quality service in terms of elderly care system that we anticipate it can improve the integral families quality. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。