頁籤選單縮合
題名 | 種善因結善果?企業社會責任活動對員工行為的影響--員工雇用型態的調節效果=The Influence of Corporate Social Responsibility Activities on Employee's Behavior: The Moderating Effects of Employee's Type |
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作者 | 林正哲; 楊靜芳; 賴其勛; 凌儀玲; | 書刊名 | 品質學報 |
卷期 | 22:3 2015.06[民104.06] |
頁次 | 頁213-233 |
分類號 | 555.4 |
關鍵詞 | 企業社會責任公益活動; 員工顧客導向服務行為; 員工雇用型態; Corporate social responsibility activities; Employee's customer-oriented prosocial behavior; Employee's type; Permanent vs temporary; |
語文 | 中文(Chinese) |
中文摘要 | 企業贊助公益活動最好的方式,是協助學得一技之長(給釣竿),還是資助金錢(給魚)?這對員工有何影響?不同型態員工的看法是否有所差異?本研究探討企業社會責任公益活動對員工服務行為的影響,不同的員工雇用型態對此關係扮演著調節角色。依據研究結果,本研究建議經營者,進行服務品質管理營運規劃時,需關注不同的員工組成與所執行企業活動間的影響。 |
英文摘要 | This article explores the effects of Employee type serves as a crucial moderator in the relationship between Corporate Social Responsibility Activities and Employee's Customer-Oriented Prosocial Behavior, causing distinct interaction effects. Accordingly, we suggest that in addition to paying attention to shareholder rights and customers in service management, company managers should also show concern for their employees, particularly relatively dis-advantaged temporary workers. In the formulating of future service management plans or CSR activities, we would like to remind managers to consider potential problems that temporary workers may face. This is especially vital if the majority of the company comprises atypical employees. In addition to choosing between fishing rod and fish in charity causes, we believe that adjusting CSR policies when appropriate would also benefit the promotion of various business activities. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。