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題名 | ibon多媒體機列印與繳費介面使用性之研究=A Study on the Interface Usability of Multi Media Kiosk--A Case of ibon |
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作者 | 湯永成; 廖敏伶; Tang, Yung-cheng; Liao, Min-ling; |
期刊 | 藝術學報 |
出版日期 | 20140700 |
卷期 | 3 2014.07[民103.07] |
頁次 | 頁137-163 |
分類號 | 962 |
語文 | chi |
關鍵詞 | 使用性; 介面設計; 多媒體機; Usability; Interface design; Multi-media kiosk; |
中文摘要 | ibon多媒體機雖提供許多便利服務,但在介面的設計及使用性上,是否能令消費者感到便利及滿意,扮演了關鍵性的因素。本研究旨在探討ibon介面使用上之問題與困擾點,藉由實驗測試提出更適合消費者使用的介面與操作流程。第一階段收集各操作流程畫面,整理出典型工作,依此製作原版模擬畫面。以立意抽樣20人進行測試與觀察記錄,並於測試後進行訪談。第二階段根據前測結果與歸納文獻探討原則,重新設計驗證之介面與操作流程畫面,以立意抽樣30人再進行測試,觀察記錄並作測後訪談。根據二階段測試結果,新版完成任務平均時間較原版時間短。歸納訪談記錄,提出介面及操作流程設計原則,以作為未來設計相關介面與規劃操作流程之參考。具體結果如下:1.視覺部分(1)文字盡量簡短,說明文字級不宜太小(2)關鍵字應做字級與色彩顯著強調(3)首頁及各流程頁面應作系統性的色彩計畫(4)首頁應盡量減少資訊量,標題與說明文作明顯區隔(5)按鈕選單盡量輔助圖示給予提示(6)廣告宣傳頁面不宜過大及擺放在靠近主畫面區(7)按鈕上的文字,以上一步或下一步,愈簡潔的文字傳達較佳2.操作部分(1)點選區塊觸控面積盡量加大至手指易於點選之範圍(2)採用使用者熟悉習慣的電腦操作方式(3)設置上一步或更正按鈕及選項,增加操作的自由度(4)盡量減少操作流程的步驟 |
英文摘要 | The ibon provides many convenient services such as printing, scanning, ticket... etc. Consumers often use few functions because most of them are hard to use. Whether consumers are satisfied and feel free to use it or not, the design and usability of MMK's interface play a key factor. The purpose of this study probe the use of perplexing questions and find out the finest interface and operating procedures more suitable for consumers by experimental test. The first stage is to collect them various operational processes from the ibon's interface, make them into the typical tasks, and produce the simulated original images. With the purposive sampling, 20 persons were tested, and observed. After doing this, they are interviewed. The second stage, according to the results of the pre-test and the summary of the literature of rules, the interface and processes were redesigned. With the purposive sampling, 30 persons were tested, and observed. After doing this, they are interviewed. According to the two experimental results, the average time of completing the task is shorter than the original one. Summarize the two-stage interview record, and try to make the rules of interface design and the operating processes as the future design and plan to operational processes reference. The results are as follows: 1. The visual part (1) Descriptive text are as brief as possible, and character level should not be too small. (2) Keyword should be emphasized with the character level and colors. (3) Homepage and the process images should be made the color planning. (4) Homepage should decrease the amount of information, title and description text should be separate. (5) The button menu should be with icon to give tips. (6) The advertising object should not be too large and close to the main screen area. (7) The button with the text should show the words, back or next. The simpler, the better. 2. The operating part (1) The block of touch area should be increased to fit the range of the finger-touch. (2) Adopt the system which the users are familiar with. (3) Set the previous button and the correct button to increase the freedom of operation. (4) Decrease the steps of the operational processes. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。