頁籤選單縮合
題名 | An Exploratory Study in the Relationship between Outpatient Satisfaction with Service Attitudes and Health Care Providers' Job Satisfaction in Taipei Public Hospitals |
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作者姓名(外文) | Tzeng, Huey-ming; Yang, Chiang-hsing; | 書刊名 | Asia Pacific Management Review |
卷期 | 10:1 民94.02 |
頁次 | 頁17-28 |
分類號 | 419.5 |
關鍵詞 | Patient satisfaction; Outpatient; Service attitudes; Health care providers; Public hospital; |
語文 | 英文(English) |
英文摘要 | This study investigated the relationship among health care providers’ perceptions toward their jobs and outpatient satisfaction. This quantitative project was conducted in 10 Taipei public hospitals in Taipei, Taiwan, including 312 patient and 2507 health care providers. The correlation and ordinal logistic regression analyses showed that if outpatients were more satisfied with the service attitudes of nurses, pharmacists and medical technicians, they were also more satisfied with a hospital’s overall service attitudes. If outpatients were more satisfied with providers’ (except medical technicians) service attitudes, and physicians were more satisfied with their jobs overall, patients reported that they would be more willing to use Taipei public hospitals again personally. If outpatients were more satisfied with nurses’ service attitudes, they also exported being more willing to recommend Taipei public hospitals to friends/family numbers. Results partially confirmed the hypothetical relationships among professional health care providers’ perceptions toward their jobs and outpatient satisfaction. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。