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題名 | 匯流排差動保護電驛誤動作原因分析測試 |
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作者 | 鄭強; 范振理; 楊金石; 黃思倫; 盧光常; 林木智; | 書刊名 | 電驛協會會刊 |
卷期 | 22 民95.02 |
頁次 | 頁16-23 |
分類號 | 448.26 |
關鍵詞 | 比流器; 匯入點; 匯流排差動電流保護; 交流對稱成分; 直流暫態成分; Current transformer; Junction point; Bus differential protection; Symmetrical component; DC component; |
語文 | 中文(Chinese) |
英文摘要 | The study aims at exploring the hierarchical relationships of customer relational benefits with means-end chain approach. Sixty in-depth interviews were conducted in eastern China and northern Taiwan with 30 usable cases from each region. The respondents aged between 20 and 50 are distributed between the two genders. The results reveal three distinct between the two genders. The results reveal three distinct levels of customer relational benefits. The relationship attributes level consists of six elements: “sincere treatment form employees”, “improved service quality”, “exploiting customer information”, “affinity with service environment”, “exploiting customer information”, “affinity with service environment”, “familiarity with service personnel”, and “acquaintance with service procedures”. Nine elements are extracted at the relationship consequences level, including “customization”, “choice simplification”, “social network extension”, “fraternity”, “choice simplification”, “social network extension”, “fraternity”, “knowledge enhancement”, “special treatment”, “economic gaining”, “risk reduction”, and “information sharing”. Seven elements are derived for the relationship values level, including “self-esteem”, “safety/security”, “interpersonal harmony”, “belonging”, “self-enhancement”, “pragmatism”, and “being economical”. These elements lead to a hierarchical value map that represents the customer relational benefits in the context of Chinese consumers. The different consumer characteristics in Taiwan and China were also compared. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。