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題 名 | Examination of a Digital Learning System for Users with Disabiilties=檢視一個提供身心障礙者使用的數位學習系統 |
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作 者 | 謝瑞史; 洪國銘; 葉耀明; | 書刊名 | 人文社會學報. 國立臺灣科技大學 |
卷 期 | 12:3 2016.09[民105.09] |
頁 次 | 頁207-228 |
分類號 | 521.53 |
關鍵詞 | 可用性; 身心障礙使用者; 使用者認知; 近取性; 數位學習; Accessibility; Usability; User perceptions; Users with disabilities; Digital learning; |
語 文 | 英文(English) |
中文摘要 | 身心障礙者的未受雇率比非身心障礙者高出許多。協助他們透過線上平台加強電腦技能,提高就業率,係一項可行的方法。由政府贊助的一個網路學習平台,無礙e 網( Accessible Digital Learning, ADL),正是為達此目標而設立。本研究的目的是藉由檢視該系統的近取性、有用性 (效益、效率和滿意度) 以及使用者認知( 有用性和易用性) 來探討使用者的使用滿意度和學習成效。資料收集包括2012 和2013 兩期的系統日誌、四組問卷、線上論壇和同步會議對話內容以及個別訪談。量化資料以Excel 進行分析,而質性資料則採用內容分析。研究發現,使用者普遍並未感受到系統的無障礙性及其易用性。提供多元學習資源、獎賞和高效率服務並非等同加強系統的近取性和可用性。縱使如此,參與學員對此學習系統感到相當滿意,也覺得學到不少電腦知識與技能,以及增進他們的社交生活。研究也發現,十年前專家學者指出的網頁不近取性問題,同樣存在現有系統,意涵國內網路不近取性問題可能普遍存在。為強化此系統的近取性和使用成效,本研究最後提供了五項實質的建議。 |
英文摘要 | People with disabilities tend to have a higher unemployment rate than those without. Helping them enhance computer skills via online learning venues to increase employment opportunities is an alternate approach. The Accessible Digital Learning (ADL) system sponsored by the government is a web-based learning system designed to fulfill this goal. The purpose of this study is to explore the users' satisfaction with the system and their learning performance through three facets of investigation: accessibility of the system, usability (effectiveness, efficiency and satisfaction) of the system, and user perceptions (usefulness and ease of use). Data sources consisted of two terms (2012 and 2013) of system logs, four sets of questionnaire surveys, online statements from discussion forums and synchronous online meetings, and individual interviews. Excel was used to analyze the quantitative data, whereas content analysis was adopted to analyze the qualitative data. It was found that the ADL system was not viewed as accessible enough, nor as easy to use. Providing various learning resources, rewards and efficient services to learners does not necessarily reinforce the accessibility and usability of the system. Nonetheless, the learners, overall, were rather satisfied with the system; they indicated that it helped them acquire computer knowledge and skills, and enriched their social lives. The findings further disclosed that webpage inaccessibility problems reported a decade ago still existed in the current system, implying that inaccessibility issues might commonly exist in the domestic websites. Five suggestions for strengthening system accessibility and performance of the present system are provided. |
本系統中英文摘要資訊取自各篇刊載內容。