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題名 | 關聯式法則在全國館際合作服務系統之應用=Applying Association Rules in the Inter-Library Loan (ILL) Logistic System |
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作者 | 侯東旭; 侯幸雨; Hou, Tung-hsu; Hou, Hsing-yu; |
期刊 | 資訊科學應用期刊 |
出版日期 | 20060600 |
卷期 | 2:1 民95.06 |
頁次 | 頁57-70 |
分類號 | 023.98 |
語文 | chi |
關鍵詞 | 圖書館後勤服務; 資料探勘; 關聯式法則; Library logistic service; Data mining; Association rules; |
中文摘要 | 全國線上館際合作後勤系統目前已在台灣之圖書館服務上廣泛使用,其品質良窳是本研究之重點,各館服務量落差相當大,有八成之申請件落在二成之圖書館館員身上,設備方面也發現只有不到三成圖書館使用Ariel即時系統,所屬地區之資源多寡也扮演重要之角色,因此本研究將針對區域別、Ariel之有無、被申請量、與館藏量對圖書館之服務效率作資料探勘。本研究先使使用統計之交叉分析,分析四個特徵變數與服務效率之關係,研究中發現在95%信賴水準下,四個特徵變數與服務效率間並無顯著關係。接著本研究使用Apriori資料探勘演算法,嘗試找出特徵變數與服務效率之關係。當相關聯之門檻設定在90%之Confidence和10% Support,利用Clementine6.5軟體分析得到兩個規則:即區域別的中區圖書館有普遍高效率的結果產生;館藏量大且被申請量低,則服務效率會是高的。若將相關聯之門檻設定在80%之Confidence和10% Support,則可再多得一個規則: 即有傳輸系統且館藏量是中的圖書館,其館際合作之效率是高。希望本研究結果做為讀者於館際合作下決策時之參考,且讓館與館之間能有改善空間,達到公平互惠之目標,雙方都有滿意之服務品質。 |
英文摘要 | The Inter-Library Loan (ILL) Logistic System in Taiwan is applied well to library logistics now, and its service quality is our research topic. The order’s gap between each library is very large. There are 80% orders in 20% library service workers. Besides it has fewer than 30% Ariel users in libraries. Hence the service is worse in ILL. The resources in each area play the important roles. Therefore this research aimed on areas, Ariel used, the ordered amounts, the collection amounts and the process time to do data mining. First we try the cross tables to analyze the relationship between the four characteristics variables and the speed. In 95% confidence we can’t find the significant effect. In the second, we try the Apriori method to find their relationships. As the associate threshold is 90% confidence and 10% support, the Clementine6.5 runs out two associate rules: If the library is in the middle area then the speed is efficient. If the collection amounts are big and the ordered amounts are low then the speed is efficient. Third, we adjust the confidence to 80% and the support is also 10%. Then we get the third rule: If the library has Ariel system and the collection amounts are middle then the speed is efficient. We hoped that the research could provide suggestions for the readers to make decisions as they want to order in the ILL Logistic System. Besides the service quality could be improved in libraries from the sharing work loads. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。