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頁籤選單縮合
題名 | Total Quality Management: The Key to Business Improvement=全面品質管理:企業改善的關鍵 |
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作者 | 鄧誠中; Tang, Tseng-chung; |
期刊 | 中華工商專校學報 |
出版日期 | 19980500 |
卷期 | 16 1998.05[民87.05] |
頁次 | 頁172-179 |
分類號 | 494.56 |
語文 | eng |
關鍵詞 | 全面品質管理; 顧客滿足感; 改善溝通; 持續改良; Total quality management; Customer satisfaction; Communication improvement; Continuous improvement; |
中文摘要 | 全面品質管理目前早已是許多企業藉以改善體質與不斷進步的原動力。要在競爭 激烈的環境中求得一席之地,品質的要求是第一要務。本文主旨在於探討與全面品質管理相 關的主題,期能對全面品質管理有整體的概念與瞭解。 文中除了簡略地介紹 Deming、Juran 與 Crosby 三位全面品質管理大師的思想外, 同時也 討論全面品質管理的意義、全面品質管理與管理和組織的關係、顧客滿足感、改善溝通、持 續改良,以及全面品質管理實際應用於企業界的實例。 |
英文摘要 | Total Quality Management (TQM) or a derivative has become a driving force in many companies today. For a company to remain competitive, quality must remain a priority. The article assesses the main assertions of total quality management and seeks new assertions which will then be used to work out a new, better, richer, and more powerful understanding of TQM. Beginning with a definition of TQM, the article discusses a brief history of Deming's, Juran's, and Crosby's concepts of TQM. Topic areas also include customer satisfaction, communication improvement, continuous improvement, and how TQM relates to management and organization--implementing TQM in an organization. Finally, a real case is discussed to examine how well TQM works on one company. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。